9/11 Family Member Visitor Passes

The National September 11 Memorial was  dedicated on September 11, 2011 for the 10th anniversary commemoration ceremony, hosted by the City of New York and open to all family members of the victims of the 9/11 and February 26, 1993 attacks.

This page includes information about how victims’ family members may reserve timed passes.

Rebuilding of the entire 16-acre World Trade Center site will continue over the next few years, and during that time, there is a need to manage capacity on the Memorial. Advance visitor pass reservations are required for all visitors.

Throughout and beyond this period of interim operations during which reservations are required, our priority is to accommodate family members of the victims of the September 11, 2001 and February 26, 1993 attacks. We have taken special measures to facilitate family visitation.

Below is more information for how you can plan your visit. 

Reservations by email
familyvisits@911memorial.org
9/11 family members can reserve visitor passes via email by sending the requested date, time and names of all people visiting to our dedicated email address, familyvisits@911memorial.org.
In order to ensure that we provide the best service to family members, please also include the name of your loved one as it appears on the Memorial along with your relationship. 9/11 family members’ reservations made through this email will always be secured from a permanent allocation of passes set aside for families.

Reservations by phone
212.266.5201; TTY: 212.266.5212
9/11 family members can also reserve visitor passes by calling this dedicated phone line from 9 a.m. – 5 p.m. daily. 9/11 family members’ reservations made through this phone line will always be secured from a permanent allocation of passes set aside for families. Staff at this number will also provide assistance in planning a visit.

Reservations online
9/11 family members can also reserve visitor passes through our general online reservation system, which is available to the general public.

9/11 Family Member Reception 
There is a separate reception area/entry point for 9/11 family members, which is located at 90 West St., adjacent to the Memorial. To ensure safety and security at the Memorial, all visitors must be screened; the family member reception has a private security screening area.

If you have not yet had an opportunity to visit http://names.911memorial.org, please view this special site where you can see your loved one's name and its permanent location on the Memorial in advance of your visit.