Call to Remember Archive

The Call to Remember Archive has been created to preserve stories of individuals who were killed as a result of the 2001 and 1993 terrorist attacks. These spoken memories may be used to support exhibitions and other programs at the Memorial Museum.

To access the Call to Remember Archive please dial (866) 582-5613 (Toll Free) or (646) 248-6225 (Local). When connected, you will hear a recorded voice welcoming you to the service and explaining the recording process. You will then be asked to enter a 4-digit identification code for the person you are intending to remember. The 4-digit identification code can be found here

Planning your Call to Remember
The Call to Remember Archive will allow you up to ten minutes for each recording you wish to make. You may call and re-record as many times as you wish. You are welcome to record your remembrance in the language of your choice (the telephone service offers directions in English and Spanish).

Your recording may be as simple as your name and your relationship to the person you are calling to remember. Stating your relationship following the format of the examples below will ensure that the museum team will be better suited to include it as part of the remembrance collage at the gallery threshold of the memorial exhibition.

  • My name is Jane Smith and I am remembering my husband, John Smith 
  • My name is Robert Jones and I am remembering my friend, Rebecca Dawson
  •  My name is Albert Thomas and I am calling to remember my father, Benjamin Thomas.

If you wish to record a longer remembrance, it might be helpful to imagine that you are talking with a friend. We invite you to share whatever you'd like: favorite stories about your loved one, personality traits, hobbies and anything that will help others to understand why he or she was special to you. You may wish to speak candidly into the telephone, or you may wish to prepare a written remembrance in advance, either to read or to prompt you.

The following questions can help you get started:

  • How did your loved one or friend enjoy spending leisure time? 
  • If you could talk to him/her right now, what would you want to say? 
  • What is your most vivid memory of him/her? 
  • How would his/her friends or coworkers describe him/her? 
  • What did your loved one or friend like best or least about his/her job?

We also offer these examples, excerpted from Storycorps recordings, to give you a sense of some of the memories people have already chosen to share with us.

Thelma Stuart remembering her husband, Wallwyn Wellington Stuart, Jr, who was a Port Authority of New York and New Jersey Police Officer killed at the World Trade Center site:

"Well, I think the biggest thing was how affectionate he was. And, and... Just how much he wanted a hug. All the time, just constantly hugged Me, and Amanda. He would often go in her bedroom and watch her breathe! He would say, 'Honey, come and look. Look at her chest going up- and down!' I'm like 'I need to go to bed' and he's like 'Come on! Come and watch her. She's beautiful!' I mean, he was in awe at just looking at her. And um, he influenced me to just want to love her more. You know, that part saddens me at times because that's what I miss the most about him. Him being here for her. That hurts. Because he would have been the best father any child could ever want. The best."

Cathie Ong-Herrera and Harry Ong remembering their sister, Betty Ong who was working as a flight attendant aboard American Airlines Flight 11 when it crashed into the North Tower of the World Trade Center:

"Betty had a wonderful sense of humor. She would often tell jokes or stories that would brighten your day. When Bee walked into a room her beautiful smile would light up the room. She could feed laughter into anyone's heart. She had an infectious laugh that made you laugh. One of our family friends told me that he used to, on purpose, do things to make Betty laugh just so that he could hear her laughter."

Suk-Tan Chin remembering her brother, Robert Chin, an employee of Xerox Corporation who worked at Fiduciary Trust on the 94-97th floors of the South Tower of the World Trade Center:

"He was always ready to help and share. And he just absolutely had no guile... For example, a co-worker at Fiduciary told a story of one holiday party where they had a raffle for a cash prize. When the President of the company called our Robert's name, the...the applause and the cheers in the room were overwhelming. They gave us several raffle prizes that night. No one got as great a response as Robert. The co-worker recalled that Robert hurried to the front to collect his prize. And he was embarrassed by the attention. But he was smiling from ear to ear. When he got to the front, the president asked him, "So Robert, what are you doing? What are you going to do with your prize?" And he postponed for a few seconds, and then he...he took the microphone and said, "I am gonna give it to my family." And everybody who knew Robert, they were not the least bit surprised that the first thing he would think was to share it... to share the prize."