General

How long does it take to go through the Museum?

Visitors are welcomed to explore the Museum at their own pace. An average visit can take about two hours.

A number of suggested, self-guided pathways are available for free download. Whether you are limited on time or interested in a specific topic, these thematic itineraries will help enhance your visit to the Museum outside of the historical exhibition. Click here to download >>

Is the Museum appropriate for children?

The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.

Is there time for the general public to enter the Museum for free?

Free Admission Tuesday tickets are distributed on a first-come, first-served basis at the Museum starting at 4 p.m. Distribution time subject to change.

Click here to reserve tickets online.

As a 9/11 family member, do I have to pay an admission to the Museum?

No. 9/11 families do not pay admission. For more information about how to plan your visit to the Museum, please click here.

How do I get a ticket for the Museum?

For tickets to the Museum, please visit 911memorial.org/tixandinfo for more information.

What is the suggested donation?

The suggested donation is $5 to $10 per visitor.

Can I reschedule a reservation I booked before March 1, 2013?

To reschedule, please call 212-266-5211.

Can I add passes to a reservation I placed before March 1, 2013?

Beginning March 1, 2013, all passes reserved online or by phone carry a $2 nonrefundable service fee per pass.

Why am I being charged a service fee to reserve passes?

Because of continued construction on specific surrounding World Trade Center projects, the reservation system is necessary to safely manage visitor capacity on the Memorial. The system is temporary and passes will no longer be needed to enter the 9/11 Memorial once specific construction projects are completed. The National September 11 Memorial & Museum is a nonprofit, private foundation that does not receive city, state or federal funding for its operations.

Is it free to visit the 9/11 Memorial?

Yes. Visitor passes are no longer required to visit the Memorial.