How long does it take to go through the Museum?

Visitors are welcomed to explore the Museum at their own pace. An average visit can take about two hours.

A number of suggested, self-guided pathways are available for free download. Whether you are limited on time or interested in a specific topic, these thematic itineraries will help enhance your visit to the Museum outside of the historical exhibition. Click here to download >>

Is the Museum appropriate for children?

The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.

Is there time for the general public to enter the Museum for free?

Free Admission Tuesday tickets are distributed on a first-come, first-served basis at the Museum starting at 4 p.m. Distribution time subject to change.

Click here to reserve tickets online.

As a 9/11 family member, do I have to pay an admission to the Museum?

No. 9/11 families do not pay admission. For more information about how to plan your visit to the Museum, please click here.

How do I get a ticket for the Museum?

For tickets to the Museum, please visit for more information.

What is the suggested donation?

The suggested donation is $5 to $10 per visitor.

Is it free to visit the 9/11 Memorial?

Yes. Visitor passes are no longer required to visit the Memorial.

Will my visitor pass grant me access to the Memorial and Museum?

Memorial visitor passes are no longer required. Museum admission includes access to the Memorial.

I am a dialup user and why am I having difficulties reserving a ticket online?

We have noticed some users with dial-up access and slow Internet connections are experiencing trouble completing online ticketing. We apologize for any inconvenience this may cause. Please call (212) 266-5200 for help.

How do I find a name listed on the 9/11 Memorial?

The names of the nearly 3,000 men, women, and children killed in the attacks of September 11, 2001 and February 26, 1993, are inscribed into bronze parapets surrounding the 9/11 Memorial’s twin pools, set within the footprints of the original twin towers. The arrangement of names will be made available at, through an interactive smart phone application and on kiosks at the plaza at the 9/11 Memorial in the spring of 2011.

The names of each section of the 9/11 Memorial follow the headings below: