FAQ

Click the login link at the top right hand side of our site to view orders you have placed. Then click the "Orders" tab to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the login link at the top right hand side of our site to check your orders status.

Click the login link at the top right hand side of our site to track your order.

Click the login  link at the top right hand side of our site to view orders you have placed. Then click the "Orders" tab to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

If you are a professional in the tour and travel industry and are interested in receiving updates specific to your needs, please email the following information to groups@911memorial.org. Please write “Tour and Travel Group” in the subject line of your email.

• Organization Name
• Organization Website
• Contact(s)
     o Full Name(s)
     o Phone Number(s)
     o Email(s)
• Group Information (if available)
     o Name
     o Type of Group
     o Estimate Size
     o Group Address (City/State/ZIP)
     o Company/Group Website
     o Do you have any special needs?
     o How will you get to the 9/11 Memorial?

 

Please email the following information to groups@911memorial.org if you are interested in arranging a visit for school groups, grades K – 12. Please write “School Group” in the subject line of your email.

• School Name
• School Grade Level
• School Website
• School Address (including City/State/Zip)
• School Phone
• Estimated group size
• Organizer’s Name
• Organizer’s Email
• Organizer’s Phone Number
• Do you have any special needs?
• How will you get to the 9/11 Memorial?

Please email the following information to groups@911memorial.org if you are interested in arranging a visit for a self-organized group. Please write “General Group” in the subject line of your email.

  • Name of Company/Group
  • Company/Group Address (including City/State/ZIP)
  • Company/Group Website (if available)
  • Type of Group
    • Choose one of the following:
      • Corporate
      • Adult (social, church groups, organizations)
      • Youth (scouts, camps, extra-curricular)
      • College/University
      • Other (please fill in): ________________
  • Organizer Name
  • Organizer’s Phone Number
  •  Organizer’s Email
  • Estimated Group Size
  • Do you have any special needs?
  • How will you get to the 9/11 Memorial?