Salesforce Lead

DEPARTMENT: Information Technology
REPORTS TO: VP, Digital Delivery & Product Management
CLASSIFICATION: Exempt
DATE: May 2024
SALARY: $80K-$115K per year

POSITION OVERVIEW

We are seeking a Salesforce professional to lead our platform as the Head of Salesforce Operations. This role requires a strategic thinker with demonstrated expertise in Salesforce implementation, project management, and strong communication skills. The ideal candidate will possess a deep understanding of Salesforce capabilities and how they align with organizational goals. Strong communication and interpersonal skills are essential, as the role requires effective collaboration with stakeholders across multiple departments. The Head of Salesforce Operations will play a critical role in ensuring that our Salesforce system supports and enhances our overall business goals.

ESSENTIAL FUNCTIONS

  • Develop and own the high-level Salesforce strategy for the organization, aligning it with overall business objectives.
  • Lead the development and implementation of Salesforce projects to enhance operational efficiency, engagement, and ensuring alignment with organizational objectives.
  • Ability to lead and manage organizational change, particularly during transitions to Salesforce platforms, including strategy development and execution.
  • Experience in creating and delivering training programs and resources to support employees through change and enhance their skills and knowledge.
  • Collaborate with users and stakeholders to gather and understand business requirements, providing guidance on Salesforce solutions.
  • Research and recommend products and services to optimize business processes and the Salesforce platform.
  • Serve as the lead subject matter expert in driving industry best practices for the evolution of professional services processes.
  • Regularly assess user feedback, monitor system usage, and identify opportunities for improvement and optimization.
  • Stay informed about the latest Salesforce features, upgrades, and industry trends to ensure the organization leverages the full potential of the platform.
  • Strong problem solving and troubleshooting skills and ability to work outside the box to find the right solution for any given issue.
  • Foster a culture of innovation and best practices platform evolution through strategic project delivery.

QUALIFICATIONS/SKILLS/REQUIREMENTS

  • Position requires at least an Associate’s degree, or equivalent work experience. Note: While an associate’s degree is preferred, we enthusiastically encourage applications from Veterans or veteran spouses with various educational backgrounds. This includes those with an associate degree as well as individuals actively working towards a bachelor’s degree. Your dedication and diverse experiences are highly valued, and we welcome the opportunity to consider your application.
  • 2+ years of experience in Salesforce implementation and administration, with a proven track record of successful project management.
  • Salesforce certification in an applicable area preferred.
  • Strong application and data management skills with a demonstrated ability to influence change and facilitate performance enhancements.
  • Excellent interpersonal and communication skills, with a commitment to fostering a diverse and inclusive work environment.
  • Excellent written and verbal skills.
  • Ability to collaborate effectively with cross-functional teams and cultivate relationships with stakeholders.
  • Demonstrated drive for results and accountability for business needs.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

  • Participates in the annual 5K fundraiser and 9/11 commemoration, as assigned.
  • Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.

HOW TO APPLY

  • Include position you are seeking in the email subject field.
  • Please indicate the location where job posting was seen.
  • Please submit a resume to careers@911memorial.org.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employees will be required to comply with the organizational Health and Safety Plan. Minimal travel is required.

This job description is a descriptive list of the responsibilities and qualifications associated with this position and is not intended to be all inclusive. Employees are expected to also perform other business-related duties as assigned by the supervisor or other management.

The organization reserves the right to change, modify, or reassign job responsibilities, duties, and scheduled work hours as per business needs.

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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodation may be made for qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.