Flight 93 Flight Attendant Remembered For Her Kindness and Her Loving Cards

Flight 93 Flight Attendant Remembered For Her Kindness and Her Loving Cards

Left: Photograph of Lorraine G. Bay on a plane in her flight attendant uniform during a flight from Newark to Los Angeles (Sept. 12, 1995). Right: Bay’s service wings signifying 35 years of service with United Airlines. Collection 9/11 Memorial Museum.

With more than 37 years of service, Lorraine G. Bay was one of United Airlines’ most experienced flight attendants. Bay put this wealth of knowledge to good use, caring for passengers and acting as a supportive mentor to fellow flight attendants at the beginning of their careers. She was known for her uncanny ability to remember birthdays, anniversaries and more, and was always ready with a card or a gift when a family member, friend or colleague had a special day.

On the morning of Sept. 11, 2001, Bay left the home she shared with her husband of 22 years, Erich, to head to work. She stopped at the post office to send two greeting cards to friends, then headed to Newark International Airport to board United Airlines Flight 93, bound for San Francisco.

In this short remembrance submitted via Call to Remember, Lorraine Bay’s friend and fellow flight attendant Pat Morris remembers her kindness — and her cards.




Bay’s flight attendant’s wings, with awarded diamonds that represent the length of her service with United Airlines, are on display currently in the Museum's “In Memoriam” gallery, where visitors can learn more about her life and career through the touchscreen tables.

Anyone interested in leaving a recording in memory of a loved one can do so by using the on-site recording booths at the Museum, using Call to Remember, or by making an appointment with the Museum’s oral historian. To learn more, contact collections@911memorial.org or call (212) 312-8800 x3.

Kirsten Madsen, Assistant Manager of Memorial Exhibition, 9/11 Memorial Museum