Reservations for 9/11 Memorial Museum tickets made online or by phone carry a $2 nonrefundable fee to offset the costs for providing the service. 9/11 Family Members are exempt from the fee and can find more information by clicking here.
Timed ticketing for same-day visits to the Museum may also be available at the ticket windows. These tickets are not subjected to a service fee. Please note availability is limited so advanced reservations are strongly recommended.