Volunteer

The 9/11 Memorial's volunteer program enables community member participation in its operations. The 9/11 Memorial seeks volunteers with compassion, patience, integrity, reliability and excellent communication skills to support the Visitor Services staff. Volunteers play a vital role in providing a meaningful experience to the expected millions of visitors from around the globe who will travel to one of the world’s foremost historical sites.

OVERVIEW
After the 9/11 Memorial opened  in September 2011, construction will continue on surrounding World Trade Center site projects for several years. During this period, the Memorial’s visitor capacity has to be closely managed. The Visitor Services department is responsible for ensuring a meaningful—as well as safe—visitor experience to the 9/11 Memorial. Volunteers help facilitate visits, providing useful information. Volunteers support the staff in all areas, including helping with site access and escorting groups and people with special needs, as well as guiding visitors in finding 9/11 victims’ names on the Memorial.

Every effort will be made to match each volunteer with an appropriate and satisfying schedule and assignment.

Foreign-language abilities in all languages are greatly desired.

ELIGIBILITY AND REQUIREMENTS
Volunteer positions are open to all individuals who meet the qualifications outlined below, without regard to race, color, religion, gender, sexual orientation, national origin, age, or disability. Volunteers will not receive any remuneration for their services.
• Age: Volunteers must be at least 18 years old. 
• Time Commitment: Volunteers will commit to work at least 12 hours per month, scheduled in shifts of approximately four hours. Volunteers must perform at least one shift every other week. Volunteers must also agree to make a total service commitment of at least three months.
• Training: Volunteers must successfully complete a basic orientation and training session. Training is provided on a rolling admission basis.

SELECTION PROCESS
All volunteers are carefully screened and thoroughly trained to ensure a positive, informational and supportive experience for our visitors. All potential volunteers must:
• Complete an application and supply two verifiable references.
• Agree to and pass a background check.
• Attend an orientation session and complete all training requirements.
• Sign a volunteer agreement and confidentiality form.
• Agree to work outdoors during all weather conditions.
• Sign-up for shifts and commit to a regular schedule and sign-in requirements.
• Agree to wear an issued uniform vest and ID and abide by all dress code requirements, and abide by all Visitor Services standard operating procedures. We hope that you will consider this unique opportunity to become a part of an extraordinary team of volunteers at the 9/11 Memorial.

If you are interested in becoming a volunteer for the 9/11 Memorial, please click the link below and fill-out the Volunteer Inquiry Form. You will receive a response and any further instructions within two weeks.

Click here to submit a Volunteer Inquiry Form »