"I so enjoy being there and interacting with the rest of the world. That is what is so wonderful.You never know who you will be speaking to. It makes our large world so much smaller." 

– Volunteer Inez R.

Volunteers for the National September 11 Memorial Museum play a critical role in providing a meaningful experience for millions of visitors from around the world.

We are seeking volunteers who are outgoing, friendly and have excellent communication skills for the following positions: 

Visitor Services Volunteers 
Volunteers in Visitor Services welcome visitors and provide them with an exceptional experience of the 9/11 Memorial and Museum. They engage visitors, informing them of the programs and exhibitions available. They help direct visitors and provide information on the Memorial and Museum. This role is based in the Museum and on the outdoor Memorial. We currently need Visitor Services Volunteers mornings and afternoons every day, including weekends. 

Retail Greeter Volunteers
Volunteers assist our sales staff at our Museum Store, the Museum Store at Vesey or outdoors on the retail information cart on the Memorial plaza. Retail Greeters welcome and greet visitors and provide accurate and helpful information that positively enhances their visit. They provide information regarding products and their connection to the Memorial as well as manage crowd control procedures near the store's entrance. We currently need Retail Volunteers weekdays. 

Retail Ecommerce Volunteer
The Retail Ecommerce Volunteer will assist by providing meaningful back of house operations assistance at our Museum Store on Vesey Street. The Retail Ecommerce Volunteer will assist with the technical and physical aspects of ecommerce, assisting with order preparation for our online store. Volunteer will also assist visitors in the Museum Store where needed. Weekday mornings are preferred. Please complete a ‘Retail Greeter’ application below and mention in the notes you are applying for the ecommerce volunteer role. 

Museum Docents*
Volunteer docents help support the Museum’s educational mission. Docents provide interpretive services to visitors through thematic talks that include detailed information about artifacts, the World Trade Center site and the history of 9/11.

Docents work a minimum of four hours a week with a year minimum commitment after completing 60 to 70 hours of comprehensive training over a four month period. *Docent training is held approximately twice a year. Please complete an application form to be included on the waiting list for this training.  


To learn more about volunteer and docent programs, view this video. If you are interested in volunteering at the Memorial and Museum please click the appropriate link below and fill out the application form. You will receive a response and further instructions within two weeks.

>> Submit a Visitor Services Volunteer application

>> Submit a Retail Greeter application

>> Submit a Museum Docent application

For questions about becoming a volunteer, email: volunteer@911memorial.org

Read Stories About Our Volunteers

Volunteer Combines Experience as a Librarian, Museum Docent
Volunteer Expresses Pride in Working at Museum
Docent Highlights Compassion, Commemoration at Museum
9/11 Eyewitness Takes Time to Volunteer at Memorial
Local Couple Volunteers to Remember 9/11
Volunteer Brings Comfort, Closure to Museum Visitors
Volunteering to Honor, Commemorate and Remember 9/11
Veteran Volunteers at the Memorial to Continue Honoring Those Lost»
CUNY Students Boost Volunteer Program»

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