Accessibility Information

The National September 11 Memorial & Museum is committed to providing a quality and meaningful experience for all visitors.
Please note the following accessibility information to help plan your visit:

MEMORIAL ACCESS
Entry to the 9/11 Memorial is at the intersection of Albany and Greenwich streets (1 Albany St. for GPS directions). Visitor passes are required and will be checked upon entry. Please click here to reserve a pass.

Visitors will follow a dedicated access route from the entry to the 9/11 Memorial. This exterior route is about 800 feet long and passes through an indoor security screening space before moving again outside the Memorial. This is an accessible route that includes sidewalk ramps and has no steps.

Mobility devices such as wheelchairs, mechanized scooters, other power-driven mobility devices and walkers are permitted on the 9/11 Memorial.

All visitors and baggage are subject to security screening. This includes medical necessity baggage, infant care baggage, and all personal mobility equipment and vehicles.

The 9/11 Memorial names parapets are specially designed with chamfered corners so that a seated person or a person of short stature may experience the same view of the inner Memorial voids as a person experiencing the view from a higher vantage point.

PUBLIC TRANSPORTATION
There are a number of accessible public transportation options in lower Manhattan. The M5, M20 and M22 New York City Transit buses all offer accessible service. The Chambers Street 1/2/3 subway station, the Brooklyn Bridge/City Hall 4/5/6 subway station, the Bowling Green 4/5 subway station and the South Ferry 1 train station are all accessible.

There is an accessible drop-off location near the intersection of Albany and Greenwich streets, on the west side of Greenwich St just south of Albany St. This point is available for privately-owned vehicles servicing disabled passengers.

There is also a passenger pick-up/drop-off location on the west side of Washington St. between Albany and Carlisle streets. This location is available for expeditious drop-off and pick-up from taxis, black cars and private vehicles.

Please note that on-street parking is limited in lower Manhattan. While the Memorial is unable to provide parking, the following list of garages is provided for your convenience:
Parking Facilities in NYC
Please check current street conditions before you drive:
Lower Manhattan Consttruction Information
DOT Traffic Advisories

Please click here for a lower Manhattan map.

For more information on accessibility via public transit, please click here or call 311.

VISITOR SERVICES

The 9/11 Memorial has a limited number of wheelchairs and wheeled walkers available free of charge upon request at the Memorial entry (Albany & Greenwich streets) or on the Memorial itself on a first come, first-served basis. Advance reservations are not available.

Service animals are welcome on the Memorial.

Electronic directories are located on the Memorial to help visitors find victims’ names on the Memorial. These electronic directories are touch-screen kiosks that are wheelchair accessible. The same information contained in the electronic directories is also available on the 9/11 Memorial website at names.911memorial.org.

Visitor services hosts are present around the Memorial to assist with interpretation of the site, including electronic directory assistance and name-finding assistance for visitors who are blind or partially sighted.

The 2,983 names of the men, women, and children killed in the attacks of September 11, 2001 and February 26, 1993, are inscribed into bronze parapets surrounding the twin Memorial pools. This design feature allows visitors who are blind or partially sighted to experience the names by touching the contours of the letters.