A Safe Museum Experience

All visitors to the 9/11 Memorial & Museum must wear CDC-approved masks and follow all health and safety guidelines. Museum tickets must be purchased in advance for timed visits that allow for distancing. Please prepare for ongoing operational changes to ensure a safe experience for all visitors. The Museum reserves the right to refuse or revoke the admission of any visitor whose conduct violates these guidelines.

Tickets Must Be Purchased in Advance

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Tickets must be purchased in advance

All tickets must be purchased in advance for timed sessions to allow for proper spacing to maintain social distancing.  

Be prepared for a temperature check

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Be prepared for a temperature check

All visitors to the Museum will pass through a machine to have their temperature checked before entry.

Museum Capacity is Capped at 25 Percent

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Museum capacity is capped at 25 percent

Museum capacity will be reduced to 25 percent to allow for proper spacing among visitors.

Move Through the Museum in One Direction

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Move through the Museum in one direction

The Museum will open with a one-way visitor experience with enhanced safety measures throughout.

Bring Your Own Water

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Bring your own water

Services including the café, coat check, and water fountains will also be unavailable in adherence to government guidelines.

Coat Check is Closed

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Coat check is closed

In adherence with government guidelines, our coat check is closed. Oversized bags and packages will not be allowed in the Museum. Please be mindful when planning your trip.