"Being part of this organization is an honor and a privilege."
– Volunteer Jerry
Volunteers for the National September 11 Memorial & Museum play a critical role in in contributing toward our mission in both public-facing and office-based positions.
We are seeking volunteers who are courteous and have excellent communication skills for the following positions:
Visitor Services Volunteers
Volunteers in Visitor Services enhance the visitor experience by proactively greeting and answering questions. They inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. We currently have openings for visitor services volunteers some weekdays and weekends. If volunteering weekends, time commitment is one shift every other week. Training is held every six to eight weeks and lasts about six hours.
Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. We are currently looking for volunteers for Tuesdays and Sundays.
Public Programs Volunteers
Volunteers assist with our weekday evening programming designed to deepen audiences understanding of 9/11’s continuing impact in America and around the world through moderated conversations, film screenings and performances. They welcome attendees into the Museum, answer basic questions and help to seat attendees in the auditorium. Volunteers also have the opportunity to help edit and format transcripts after programs have occurred, which enables a wider audience to access the content. Programs are held on weekday evenings and we recommend volunteers help between one to two programs a month during active seasons. Our next programming season will start in September 2018 with volunteer training scheduled for August 2018.
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held approximately twice a year with the next session due late 2018. Please complete an application form to be included on the waitlist.
Summer Youth & Family Tour Volunteer
Youth & Family Tour volunteers assist with the operation of all Youth & Family Tours on the Memorial plaza. Volunteers greet visitors at the outdoor Memorial Tour Cart, assist with checking in visitors for their tours and answering questions. Volunteers also support the tour leader by monitoring tour participants. The tours run on weekday mornings, beginning in mid-June through the end of August. We recommend volunteers do one 4-hour shift per week.
Events volunteers assist with the successful execution of institutional events, including the annual commemoration ceremonies, the annual Tribute in Light viewing and the annual 5K Run/Walk and other events throughout the year. Events volunteers assist with tasks that support the planning and logistics of events, such as preparing event materials—ribbon cutting, flower preparation, bag stuffing. Volunteers also assist with the actual events, greeting guests and distributing materials. We recommend about 2 hours/week on a weekday for event preparation tasks. Events take place approximately once a month and are typically 3–4 hours long. Event times can vary—most take place during business hours while some may be in the evenings.
Volunteers generally pledge four hours a week for at least six months, or one year for Museum Docents, unless noted otherwise. If volunteering weekends with Visitor Services, time commitment is a four-hour shift every other week. We sincerely hope for longer terms of service.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial Museum.
All potential volunteers must:
Complete an application and supply two verifiable references.
Agree to and pass a background check.
Pass an informal interview and complete all training requirements.
For questions about becoming a volunteer, email: firstname.lastname@example.org