"I so enjoy being there and interacting with the rest of the world. That is what is so wonderful.You never know who you will be speaking to. It makes our large world so much smaller."
– Volunteer Inez R.
Volunteers for the National September 11 Memorial & Museum play a critical role in providing a meaningful experience for millions of visitors from around the world.
We are seeking volunteers who are outgoing, courteous and have excellent communication skills for the following positions:
Volunteers in Visitor Services enhance the visitor experience by exhibiting exceptional customer service, directing visitors in a safe and efficient manner, and attending to visitors’ needs as they engage with the Memorial Museum’s exhibitions, programs, and amenities. This role is based in the Museum and on the outdoor Memorial. We currently need Visitor Services Volunteers some weekday mornings and afternoons, and weekends. If volunteering weekends, time commitment is a shift every other week. Training is held every six to eight weeks and lasts about six hours.
Volunteers assist our staff at our Museum Store or outdoors on the retail information cart on the Memorial plaza. Volunteers greet visitors and provide accurate and helpful information that enhances their visit, including information regarding products and their connection to the Memorial. Training is held on an individual basis and lasts about eight hours. This position is currently full, we expect to resume recruiting in Spring 2017. Please complete an application form to be included on the wait list.
Volunteer docents help support the Museum’s educational mission. Docents provide interpretive services to visitors through thematic talks that include detailed information about artifacts, the World Trade Center site and the history of 9/11. Our extensive training totals 60 to 70 hours over a four month period. Docent training is held approximately twice a year with the next session due sometime in 2017. Please complete an application form to be included on the wait list.
Volunteers pledge four to five hours a week for at least six months, or 1 year for Museum Docents. If volunteering weekends with Visitor Services, time commitment is a four hour shift every other week. We sincerely hope for longer terms of service.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial Museum.
All potential volunteers must:
Complete an application and supply two verifiable references.
Agree to and pass a background check.
Pass an informal interview and complete all training requirements.
For questions about becoming a volunteer, email: email@example.com