"Being part of this organization is an honor and a privilege."
– Volunteer Jerry
Volunteers for the National September 11 Memorial & Museum play a critical role in in contributing toward our mission in both public-facing and office-based positions.
We are seeking volunteers who are courteous and have excellent communication skills for the following positions:
Admissions Greeter Volunteers
Volunteers assist in greeting visitors at the Museum entrance area on the outdoor Memorial Plaza. Volunteers proactively greet and direct visitors to correct entry lines and answer general questions. This role is outdoors, seasonal. Training is held on an individual basis and lasts about six hours. This position is currently full, but there is a waiting list that will be reviewed in 2018.
Visitor Services Volunteers
Volunteers in Visitor Services enhance the visitor experience by proactively greeting and answering questions. They inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. We currently need Visitor Services Volunteers some weekday mornings and afternoons, and weekends. If volunteering weekends, time commitment is a shift every other week. Training is held every six to eight weeks and lasts about six hours.
Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial Plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. These positions are currently filled, but there is a waiting list that will be reviewed in 2018.
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held approximately twice a year with the next session due sometime in 2018. Please complete an application form to be included on the waitlist.
Human Resources Administrative Volunteer
The volunteer will assist with organizing and filing paperwork for the HR department. This will include sorting paperwork, filing and preparing paperwork packs for staff. In addition, the volunteer will gain understanding of how a Human Resources department operates at a nonprofit organization. The volunteer must be committed to confidentiality, discretion and have a strong attention to detail. Recommended time is a 2–4 hour shift a week, on weekdays only. Please apply by December 4, to be considered.
Volunteers generally pledge four hours a week for at least six months, or one year for Museum Docents, unless noted otherwise. If volunteering weekends with Visitor Services, time commitment is a four-hour shift every other week. We sincerely hope for longer terms of service.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial Museum.
All potential volunteers must:
Complete an application and supply two verifiable references.
Agree to and pass a background check.
Pass an informal interview and complete all training requirements.
For questions about becoming a volunteer, email: firstname.lastname@example.org