"Being part of this organization is an honor and a privilege."
– Volunteer Jerry
Volunteers for the National September 11 Memorial & Museum play a critical role in contributing toward our mission in both public-facing and office-based positions.
We are seeking volunteers who are courteous and have excellent communication skills for the following positions:
Visitor Services Volunteers
Volunteers in Visitor Services enhance the visitor experience by proactively greeting and answering questions. They inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. We currently have openings for visitor services volunteers some weekdays and weekends. Shift times are 9:45 a.m.–1:45 p.m., 12:30–4:30 p.m., 2–6 p.m. If volunteering weekends, time commitment is one shift every other week. Training is held every six to eight weeks and lasts about six hours.
Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. We are currently looking for volunteers for weekdays and weekends, 11 a.m.–3 p.m. or 3–7 p.m.
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held once a year and we don’t currently have a session planned. Please complete an application form to be included on the waitlist.
Guided-Tour Greeter Volunteers
Volunteers contribute toward the smooth operation of guided tours in the Museum and on the outdoor Memorial. Volunteers assist staff by greeting visitors, informing them about tour options and helping with the tour check-in process. We recommend one 3-hour shift per week and are looking for volunteers on Mondays, 11 a.m.–2 p.m.
We don’t have any office-based positions at this time. Please view consider our public-facing volunteer roles.
Summer Visitor Services Volunteers
Summer Visitor Services volunteers play a critical role during this busy time by connecting with visitors and providing a meaningful experience both on the 9/11 Memorial and in the Museum. We are seeking summer Visitor Services volunteers aged 16 and up who are friendly, outgoing and comfortable assisting Memorial and Museum visitors. Responsibilities include greeting visitors, proactively offering assistance and answering questions.
We recommend summer volunteers work two 4-hour shifts per week for 2–3 months. Volunteers are requested not to miss more than two shifts in the summer.
Selected applicants would need to be available for interview on any of the following dates: April 24 (morning), May 14 (late afternoon), May 23 (late afternoon) or June 4 (morning). Those accepted will need to be available for training on either May 18, June 13, June 22 or June 27.
Summer Retail Greeter Volunteers
Summer retail volunteers assist staff in the Museum Store and at the retail carts on the Memorial during this busy time. As a summer retail volunteer, you will greet visitors and provide helpful information about products. Responsibilities include informing visitors about products and sharing stories behind products as they connect to themes in the Museum, such as recovery efforts and remembrance.
We recommend summer volunteers work two 4-hour shifts per week for 2–3 months. Volunteers are requested not to miss more than two shifts in the summer. Shift times are 11 a.m.–3 p.m. or 3–7 p.m.
Selected applicants would need to be available for an interview on either May 28 or June 4 late afternoons. Those accepted will need to be available for training on June 27 and 28.
Summer Guided Tour Greeter Volunteers
Volunteers contribute toward the smooth operation of guided tours in the Museum and on the outdoor Memorial during this busy time. Volunteers assist staff by greeting visitors, informing them about tour options, helping with the tour check-in process and conducting surveys with tour participants.
We recommend summer volunteers work two four-hour shifts per week, 11 a.m. – 3 p.m., for 2–3 months. Volunteers are requested not to miss more than two shifts in the summer. Selected applicants would need to be available for an interview on either May 8 (late afternoon) or June 6 (morning). Those accepted will need to be available for training on June 5 or July 10.
Summer Youth and Family Tour Greeter Volunteers
Volunteers assist with the operation of all Youth & Family Tours on the Memorial plaza. Volunteers greet visitors at the outdoor Memorial tour cart, assist with checking in visitors for their tours and answering questions. Volunteers also support the tour leader by monitoring tour participants. Experience with education and/or working with children is preferred. The tours run on weekday mornings—we recommend summer volunteers work two four-hour shifts per week, 9 a.m. – 1 p.m., for 2–3 months. Volunteers are requested not to miss more than two shifts in the summer.
Volunteers generally pledge four hours a week for at least six months, or one year for Museum Docents, unless noted otherwise. If volunteering weekends with Visitor Services, time commitment is a four-hour shift every other week. We sincerely hope for longer terms of service.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial Museum.
All potential volunteers must:
Complete an application and supply two verifiable references.
Agree to and pass a background check.
Pass an informal interview and complete all training requirements.
For questions about becoming a volunteer, email: firstname.lastname@example.org