"Being part of this organization is an honor and a privilege."
– Volunteer Jerry
Volunteers for the National September 11 Memorial & Museum play a critical role in contributing toward our mission in both public-facing and office-based positions.
We are seeking volunteers who are courteous and have excellent communication skills for the following positions:
Visitor Services Volunteers
Volunteers in Visitor Services enhance the visitor experience by proactively greeting and answering questions. They inform visitors about the programs and exhibitions available inside the Museum, and assist with directing visitor queues and pathways. This role is based in the Museum and on the outdoor Memorial. We currently have openings for visitor services volunteers some weekdays and weekends. Shift times are 9:45 a.m.–1:45 p.m., 12:30–4:30 p.m., 2–6 p.m. If volunteering weekends, time commitment is one shift every other week. Training is held every six to eight weeks and lasts about six hours.
Guided Tour Greeter Volunteers
Volunteers contribute toward the smooth operation of guided tours in the Museum and on the outdoor Memorial. Volunteers assist staff by greeting visitors, informing them about tour options and helping with the tour check-in process. We recommend one 4-hour shift per week and are looking for volunteers on Tuesdays, 11 a.m.–3 p.m.
Retail Greeter Volunteers
Volunteers assist at our Museum Store and outdoors on the retail-information cart on the Memorial plaza. Volunteers greet visitors and provide helpful information that enhances their visit, including information on how products link to exhibition themes in the Museum. We are currently looking for volunteers for weekdays and weekends, 11 a.m.–3 p.m. or 3–7 p.m.
Volunteer docents provide interpretative services to visitors through short talks at key artifacts throughout the Museum that tell the history of 9/11 and the original World Trade Center. Our extensive training totals 60 to 70 hours over a four-month period. Docent training is held once a year and we don’t currently have a session planned. Please complete an application form to be included on the waitlist.
Membership Greeter Volunteers
Volunteers greet visitors on the outdoor Memorial and inside the Museum, providing information on how they can support the 9/11 Memorial & Museum through membership giving. Volunteers also provide directions and general Memorial and Museum information. We recommend one 3-hour shift per week and are looking for volunteers on Fridays or Saturdays, 11 a.m. to 2 p.m.
We don’t have any office-based positions at this time. Please view consider our public-facing volunteer roles.
Volunteers generally pledge four hours a week for at least six months, or one year for Museum Docents, unless noted otherwise. If volunteering weekends with Visitor Services, time commitment is a four-hour shift every other week. We sincerely hope for longer terms of service.
Volunteer positions are open to all individuals who meet the expectations outlined, without regard to race, color, religion, gender, sexual orientation, national origin, age or disability. All volunteers must be at least 16 years old and agree to a background check conducted by the 9/11 Memorial Museum.
All potential volunteers must:
Complete an application and supply two verifiable references.
Agree to and pass a background check.
Pass an informal interview and complete all training requirements.
For questions about becoming a volunteer, email: firstname.lastname@example.org