A man communicating in sign language is silhouetted against a bright screen at the Museum.
Photo by Monika Graff

Accessibility

The 9/11 Memorial & Museum is committed to ensuring access for all visitors and seeks to provide an equal opportunity for every individual to take part in our mission. We invite you to come to visit. Here is some information to help you plan.

We have resources for getting here, accessible pick-up and drop-off locations, visiting the Memorial, visiting the Museum, online and on-site accessibility resources, and services available by request

 

Accessible Public Transportation

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There are several accessible public transportation options in lower Manhattan. The M5, M9, and M20 New York City transit buses all offer accessible service.

The following train stations are accessible:

  • Chambers Street 1, 2, 3 subway station
  • WTC Cortlandt 1 subway station
  • Fulton Street A, C, J, Z, 2, 3, 5 subway station
  • Brooklyn Bridge/City Hall 4, 5, 6 subway station

For more information on accessibility via public transit, please call 311.

Accessible Pick-up and Drop-off Locations

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The accessible pick-up/drop-off location is at the intersection of Liberty Street and Trinity Place. This point is available for privately owned vehicles servicing passengers with disabilities.

Find more information and driving here and parking facitlities.

Access-A-Ride

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If you are traveling to the 9/11 Memorial & Museum with Access-A-Ride, the drop-off/pick-up location is at the intersection of Cortlandt and Greenwich Streets, on the east side of the Memorial Plaza.

The 9/11 Memorial & Museum

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Visiting the Memorial

Accessible Entrance to the Memorial

There are several accessible entrances to the Memorial. They are identified with the following symbol on the map: alt

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.

Service Animals

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Service animals are welcome at the Memorial.

Memorial Design
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The 9/11 Memorial names parapets are specially designed with chamfered corners so that a seated person or a person of short stature may experience the same view of the inner Memorial voids as a person experiencing the view from a higher vantage point. The design of the Memorial is based on the concept that the bottom of the central void of each pool cannot be seen by the visitor, which creates a sense of water flowing eternally without ever filling up the pools. Visitors are not intended to see all the way into the interior of the central void, as the voids of the pools are meant to symbolize the enormity of loss suffered on 9/11—a loss that can never be filled.

The design of the bronze names parapets surrounding the twin Memorial pools allows visitors to experience the names of the victims by touching the contours of the letters. Affiliations featured on the Memorial, such as company or flight names, are embossed, while the names of individual victims are cut out of the bronze.

Electronic Directories

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Electronic touchscreen kiosks are located on the Memorial plaza to explore the arrangement of the 2,983 names on the Memorial. The same information contained in the electronic directories is also available at names.911memorial.org. Visitor services hosts are also available at the Memorial to assist with navigating the electronic directories and locating names on the Memorial.

Commemorative Guide: Braille and Large Print
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Large-print and braille commemorative guides to the Memorial are available upon request at the same distribution points as other commemorative guides at the Memorial. 

* Please return braille materials to one of the distribution points before entering the Museum or leaving the Memorial Plaza.

Visiting the Museum

When to Visit

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The Museum receives many visitors and can become very crowded, especially on the weekends and during holidays. The Museum is often less crowded in the morning and late afternoon, except for Tuesday afternoons.

We recommend that you purchase your tickets online, so that you can enter the Museum more quickly. Your ticket will have an entry time to let you know when you can enter the Museum.

Care Partners

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We offer free admission for one accompanying care partner. To request a ticket for your care partner after you have purchased your admission ticket, please contact the Access Department by sending an email to access@911memorial.org or by calling (212) 312-8803.

Service Animals

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Service animals are welcome inside the Museum.

Entrance and Navigation

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The single entrance to the Museum is accessible. On all levels inside the Museum, elevators and escalators are offered throughout the space wherever stairs are available.

All entrances and public areas of the Museum—including the exhibitions, auditorium, classrooms, café, and the Museum Store—are wheelchair accessible.

Visitors with disabilities may use mobility devices, including manual and electric wheelchairs, mobility scooters, and manually powered mobility aids such as walkers, crutches, and canes in all areas open to the public.

Ramp

There is a ramp that leads to the overlook, just past the Information Desk in the Concourse Lobby. For easier navigation, we recommend that you travel down on the right side of the ramp. Alternatively, you may reach to the lower levels by taking the elevator in the Concourse Lobby.

Museum Security Screening

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All visitors and baggage are subject to security screening, including any personal mobility devices.

Temperature

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The temperature of the Museum is between 68 and 72 degrees Fahrenheit (20 and 22 degrees Celsius). You may want to bring a jacket or sweater to stay warm during your visit.

Restrooms

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All public restrooms have wheelchair-accessible stalls.
 

Museum Seating

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There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.

Quiet Space

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If you need a quiet space in the Museum, you can go to the Reflecting on 9/11 Studio. You can ask a Museum staff member to help lead you there.

 

Online and On-Site Accessibility Resources

Wheelchair and Wheeled Walker Availability

 

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Manual wheelchairs (standard and wide) and wheeled walkers are available free of charge on a first-come, first-served basis at the coat check in the Concourse Lobby of the Museum. Wheelchairs are provided solely for use in the Museum.

Note: You may reserve a wheelchair if you already have purchased tickets to participate in one of the 9/11 Memorial Museum guided tours. To reserve, please contact (212) 312-8803 or access@911memorial.org to place a request.

Social Narrative and Museum Map/Visual Checklist

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We want you to have a meaningful experience at the 9/11 Memorial Museum and make the most of your time here. The social narrative, Museum Map, and Visual Checklist can help enhance your visit. The Museum Map and Visual Checklist includes three suggested thematic, self-guided pathways, as well as a space for you to create your own personalized itinerary. You may also request a physical copy of either document at the Information Desk when you are in the Museum.

Sensory Bags

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Sensory bags are available to borrow from the Information Desk.
Bags include:

  • Noise-reduction headphones
  • Disposable noise-reduction ear plugs
  • Fidgets
  • Visors
  • Museum Map/Visual Checklist

* Please return borrowed bags to the Information Desk before leaving the Museum.

Braille and Large Print

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Select braille and large-print materials are available upon request at the Information Desk in the Museum.
* Please return braille materials to the Information Desk before leaving the Museum.

Assistive Listening Devices

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Induction loops that transmit sound directly to visitors with T-coil compatible hearing aids and cochlear implants are installed throughout the Museum wherever there is audio, including in the exhibition spaces, auditorium, and classrooms. All audio wands in the Museum are also T-coil compatible and have volume-control adjustment buttons. T-coil compatible neck loops to accompany the handheld devices are also available at the Information Desk.

Captioning and Transcripts

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Open captioning or transcripts are available for all exhibition media installations that feature audio. For audio that accompanies video, open captioning is provided on the screen. For audio without video, captions are provided nearby on a printed label, transcript card, projection, or monitor. For Rebirth at Ground Zero, captioning is provided on the 9/11 Memorial Museum audio guide app, downloadable on a visitor’s smartphone or available on handheld devices upon request to any Museum staff outside of the Rebirth at Ground Zero installation.

Audio Guide Tour

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The 9/11 Museum audio guide is available through the 9/11 Memorial Museum audio guide app, which is downloadable to a visitor's smartphone or available via handheld devices at the Information Desk.

Audio Description

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The audio guide includes an audio description tour, which allows visitors to independently explore the Museum through vivid and detailed descriptions of the Museum’s exhibitions. The 9/11 Museum audio guide is VoiceOver compatible on all iOS devices, including devices offered by the Museum.

American Sign Language

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An American Sign Language video tour is available with our audio guide. This tour provides an overview of the events of 9/11 and its aftermath, as told through personal stories from families of 9/11 victims, survivors, first responders, and others.

Services Available by Request

Sign Language Interpretation

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American Sign Language interpretation is available free of charge for guided tours and public programs or events by request with two weeks’ notice.

If you would like International Sign or other sign language interpretation, we will do our best to arrange it. Please make a request with three weeks’ notice.

Please call (212) 312-8803 or email access@911memorial.org to place a request.

Real-Time Captioning

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Real-time captioning is available for public programs and events with three weeks’ notice. Please call (212) 312-8803 or email access@911memorial.org to place a request.

Verbal Description Guided Tours

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Guided verbal description tours at the 9/11 Memorial & Museum are also available upon request with three weeks’ notice. To make a request for a guided verbal description tour, please call (212) 312-8803 or email access@911memorial.org to place a request.

Readers

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Staff are available throughout the Museum to assist visitors in navigating the touchscreen interactive exhibits. You can visit the Information Desk to request that a visitor service host in a blue blazer assist and escort you to the interactive touchscreen.

Sighted Guide

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Staff are available to serve as a sighted guide to assist visitors in navigating the Museum space with advanced request. Please call (212) 312-8803 or email access@911memorial.org to place a request.

Contact Accessibility Department

For additional information for visitors with disabilities, please contact us at (212) 312-8803 or email access@911memorial.org. Visitors who are deaf or hard of hearing should please contact accessibility programs via access@911memorial.org while our TTY technology is being upgraded. Thank you for your patience.

Visiting 911memorial.org

The National September 11 Memorial & Museum is committed to ensuring that this website, www.911memorial.org, is accessible to the widest possible audience. Visit our website accessibility page to learn more. Please contact us with any questions or concerns about accessibility regarding www.911memorial.org by contacting us via webaccessibility@911memorial.org or by calling (212) 312-8803.

9/11 Memorial Glade

The Glade honors those who are sick or have died from exposure to toxins in the aftermath of 9/11.

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Become a Member

Support our mission and receive exclusive admission benefits including free and expedited entry for you and your guests. 

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