9/11 Family Member Visit Information

Visiting the Memorial
The 9/11 Memorial is open daily from 7:30 a.m. to 9 p.m. 

Visiting the Museum  
Access to the Museum will always be free for 9/11 family members. Due to capacity constraints in the Museum, visitors are required to obtain a ticket for entry. We recommend making an advance reservation to guarantee your visit on a specific date and time. Click here for hours of operation. 

Family members can bring two complimentary guests. Any additional guests will be charged standard ticket prices.

Reservations by phone
(212) 266-5201; TTY: (212) 266-5212
Family members can reserve Museum tickets by calling this dedicated phone line Monday through Friday, 9 a.m. to 5 p.m. 

Reservations made through this phone line will be available at a dedicated window at the Museum’s ticket windows. Staff at this number will also provide assistance in planning a visit.

Reservations by email
Although family members are strongly encouraged to reserve tickets by phone, requests for tickets can also be sent via email by sending the requested date and time of preferred visit. In order to ensure that we provide the best service to family members, please also provide the name of your loved one as it appears on the Memorial, along with your relationship. Please include a phone number at which you can be contacted to confirm the details of your visit.

9/11 Family Member Dedicated Window
There will be a dedicated window for assisting family members at the 9/11 Memorial Museum's ticket windows.

Please note: a limited number of tickets will be available at this window and are subject to availability. To be sure you are able to visit the Museum at your preferred time, we recommend reserving your tickets in advance.