The 9/11 Memorial & Museum can accommodate your group visit. We encourage you to book your visit as far in advance as possible.
Groups of 20 or more visitors are required to schedule 9/11 Memorial Museum visits through the Group Sales Department. Please provide the following details when contacting Group Sales:
- Preferred visit date and time (please offer alternate dates and times)
- Total number of visitors (adults, seniors, youth)
- Transportation plans—see bus access policies below
All groups have access to a dedicated entry, which is located at the southeast corner of the 9/11 Memorial Museum.
Group Bus Access
Bus Drop Off and Pick Up
Access to the bus drop-off/pick-up zone at the 9/11 Memorial Museum is available by advance reservation only. The New York City Department of Transportation has designated a 9/11 Memorial Museum bus group drop-off/pick-up zone along the eastside of West Street between Vesey and Barclay Streets. This zone is wheelchair accessible and can accommodate buses with wheelchair lifts. To ensure access for all groups who need to use this zone, please pick up and drop off expeditiously. Waiting, idling, and parking in this zone are all prohibited.
Bus drop-off can be scheduled for weekday reservations between 10 a.m. and 2 p.m. to allow for pick-up by 4 p.m. Drop-off/pick-up is unavailable during weekday rush hours of 7–10 a.m. and 4–7 p.m.
The Memorial and the Museum are accessible from the intersection of West Street and Vesey Street. Group check-in is located on the southeast corner of the Museum. Please look for the “Group Check-in” sign.
For more information about bus access in lower Manhattan, please visit the New York City Department of Transportation’s website, which includes a detailed map of the area.
If you have scheduled bus drop-off with the 9/11 Memorial Museum, you are eligible to apply for designated metered bus parking spaces. Information on how to apply will be sent prior to your scheduled visit.
Contact Group Sales Department
The Group Sales Department can be reached Monday through Friday, 9 a.m. to 4:30 p.m. EST at firstname.lastname@example.org or (212) 266-5200.