Accessibility Information

Access Programs and Services for Visitors with Disabilities

The National September 11 Memorial & Museum is committed to ensuring access to the Memorial and Museum for all visitors and seeks to provide an equal opportunity for every individual to honor and remember the nearly 3,000 people killed in the terror attacks of September 11, 2001, and February 26, 1993. For more information about 9/11 Memorial and Museum access for visitors with disabilities, please select the following options:


Visitors on the Autism Spectrum
Visitors who are Blind or Partially Sighted
Visitors who are Deaf or Hard-of-Hearing
Visitors with Limited Mobility

Additional Information 

We offer free admission for one accompanying care partner. To request a ticket for your care partner after you have purchased your admission ticket, or for more information about programs and services for visitors with disabilities, please contact the Access Department by sending an email to or by calling (212) 312-8803.  Visitors who are deaf or hard of hearing should please contact accessibility programs via email at  while our TTY technology is being upgraded.  Thank you for your patience.