Is the Museum appropriate for children?

The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.

How long does it take to go through the Museum?

Visitors are welcomed to explore the Museum at their own pace. An average visit can take about two hours.

Where do visitors enter the 9/11 Memorial?

Visitors can currently access the Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, or at the intersection of West Street and Fulton Street.

What are the best ways to get to the 9/11 Memorial & Museum?

The Memorial and the Museum are located at the World Trade Center site in lower Manhattan at 180 Greenwich Street. Visitors can access the Memorial and Museum by subway, bus, PATH train, ferry, or car. We strongly recommend the use of public transportation to access lower Manhattan.

You can find more information here.
 

How do I find a name listed on the 9/11 Memorial?

What can I expect to see on my visit?

How do large organized groups plan their visit?

The 9/11 Memorial is working with the tour and travel industry to facilitate group visits. Group organizers can make reservations through the 9/11 Memorial’s official transportation partners, or directly by phone with a group reservations representative. Because of the capacity limits described above, a limited number of groups can be accommodated each day. Please visit the group reservations page here or call (212) 266-5200 for more information or to make a reservation for a group of 20 or more.

What is the suggested donation?

The suggested donation is $5 to $10 per visitor.

How do I plan a visit to the Memorial?

The 9/11 Memorial is open daily from 7:30 a.m. to 9 p.m. Visitor passes are no longer required. Please click here for more information on how to plan your visit.

Does the 9/11 Memorial & Museum have a lost and found?

Visitors can inquire about lost items by emailing lostfound@911memorial.org.

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