Can my tour guide provide narration in the Museum?

Outside narration is not permitted in the Museum. Please click here for more information regarding our tour options.

Will there be group tours?

The Museum offers several different ways to experience its collections and exhibitions. Guided tours are also available for an additional cost. 

Please click here for more information.

Please note that no outside tours or lectures are allowed in the Museum.

Will tour guides and/or chaperones require tickets?

Yes. A ticket is required for every visitor to the Museum.

Do you offer school programming?

Yes. Click here for more information about our programs for students.

Where will groups check in?

Group check-in is located on the east-facing side of the Museum (Greenwich Street). Please arrive with confirmation number in hand.

Will group tickets be available at the ticket windows?

No. Group tickets will be available only with advance reservation and must be confirmed and paid in full at least one week prior to arrival.

What if my group has to make a change to a reservation?

The deadline for requesting adjustments to a group reservation is two weeks before the visit date. Due to high demand, a change in dates, times, or the number of people in your group is subject to availability and is not guaranteed. To request changes, please e-mail groups@911memorial.org.

What if my group has to cancel a reservation?

If for any reason you find that your group is no longer able to visit, please e-mail groups@911memorial.org.

Can my group perform or host an event on the Memorial or in the Museum?

Please click here for more information.

What is the policy for early or late arrivals?

Please plan to arrive 15 minutes ahead of your scheduled time. Entry is not guaranteed for early or late arrivals. Groups must arrive with the confirmation number in hand.

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