Before You Arrive

To enhance your visitor experience, we recommend viewing the 9/11 Memorial Commemorative Guide and downloading our mobile app before you arrive. We also offer expert-led guided tours of both the Museum and the Memorial that will help you gain a deeper understanding of what happened on 9/11 and in the aftermath. Reserve your spot by visiting our tours page.

Please be reminded that the 9/11 Memorial & Museum is a place of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss. Outside food and drinks are not allowed in the Museum.


• Enter the 9/11 Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, or the at the intersection of West Street and Fulton Street. 
• Personal photography is permitted on the Memorial. For professional photography information, please click here.
• Public restrooms are not available on the Memorial or in surrounding hotels. The closest public restrooms are located in Wagner Park or Battery Park. Bathrooms are also available in Federal Hall on Wall Street, Monday through Friday, 9 a.m. to 5 p.m.
• Please do not throw or place anything in the Memorial pools.
• Please inquire about lost items by emailing


• Tickets are required to enter the Museum.
• Visitors will be permitted into the Museum at the time specified on their ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff.
• No re-entry after exiting the building.
• Photography is permitted for private, non-commercial use only and is permitted in all locations unless otherwise posted. Please refrain from flash photography.
• Please limit the items that you bring with you. Large baggage, including backpacks, large umbrellas and other items deemed too large or a danger to exhibits are subject to mandatory storage in the coat room.
• Use of cell phones for talking is prohibited in exhibition spaces and theater.
• Mobile devices, including cell phones, used to play audio tours must be connected to a headset.
• Restrooms are available in the Museum for ticketed guests.
• Visitors are welcome to consume any food and/or drinks purchased on site at the Museum Café on the second floor inside the Museum Pavilion. Outside food and drinks are not permitted inside the Museum space.