Network Engineer

DEPARTMENT:  Information Technology
REPORTS TO:  Vice President of Network, Security, and Technical Operations
SALARY: $80-$89K
DATE:  May 2023


The network engineer will develop and oversee the management, maintenance, security, and performance engineering of wired and wireless data, voice, and video network systems. The responsibilities of the network engineer include troubleshooting data, voice, or video network problems, conducting root-cause analysis, and addressing any network hardware or configuration issues as required. In addition to day-to-day operations, this role includes coordination and planning with other IT solution areas (e.g., data center, security, telephony, business applications, technical support, etc.) for deploying new IT capabilities based on business needs.

The network engineer will provide expert technical guidance on complex design issues and support any architecture or design activities related to the network solution. This includes recommending future network capabilities and evaluating current network capabilities against industry standards and best practices. The network engineer will be responsible for researching wired and wireless data or voice networking technologies and analyzing these technologies for best fit within the 9/11 Memorial & Museum environment. Furthermore, these responsibilities require ongoing documentation and communication with key stakeholders within the 9/11 Memorial organization.


Provide tactical and strategic input on network planning for IT operations projects while ensuring that all such projects, initiatives, and processes conform with the organization's established policies and objectives.

  • Assist with network/telecom architecture, design, implementation, and administration of new applications and technologies; provide network/telecom recommendations and evaluations on hardware and software products; design and development equipment; and systems.
  • Install, configure, and performance-tune network infrastructure as well as any supporting management systems.
  • Maintain and promote department policies/procedures and inter-process communications that relate to network systems.
  • Execute routine maintenance operations of systems monitoring and reporting, including usage, availability, other key performance indicators.
  • Provide support for production and development network environments and work to ensure that all required service levels are being met within these environments.
  • Work with colleagues, clients, and vendors to interpret, exchange, and/or document administrative and technical information; identify strategic and tactical requirements and solutions.
  • Protect corporate data assets and intellectual property through solid data security practices.
  • Assist with business continuity processes, including replication, backup, and test restores; hot site maintenance; and procedures and documentation.
  • Assist with voice over IP implementation and support.
  • Perform telecom adds, moves, and changes for all telecom systems.
  • Consult with individuals at all organizational levels and serve as a project technology lead or functional specialist as required.
  • Work on significant and/or unique issues where analysis of data requires the evaluation of intangibles


  • A degree in computer science, a related discipline, or equivalent work experience.
  • Cisco CCNA certification is a requirement, CCNP preferred.
  • Three or more years of experience in wired and wireless networks, LAN/WAN, or management information systems.
  • Experience working with multiple technical platforms network systems (e.g.; Windows, Linux, Mac OS).
  • Experience working with network systems and networking principles, wired and wireless data, voice or video and network security.
  • Experience working with network software and hardware, data, voice or video.
  • Experience working with proprietary software and hardware.
  • Skilled in time, priority, and task management.
  • Excellent interpersonal and communication skills to interact with team members, management, customers, and support personnel.
  • Ability to analyze and solve complex problems using analytical and creative problem solving skills for design, development, and testing of networks.
  • Active desire to pursue learning opportunities and develop new technical capabilities.
  • Ability to work Microsoft Visio for network documentation.
  • Ability to work independently and as part of a team.
  • Ability to anticipate problems, resolve ambiguity and take decisive action.
  • In-depth knowledge of multiple LAN/WAN technologies including MPLS, OSPF, EIGRP, BGP, IPv4, and IPv6.
  • Working knowledge of packet capture and analysis tools including those required to troubleshoot network performance issues.
  • Working knowledge of SNMP, Netflow, IPFIX and other network management protocols to support deep visibility into real-time traffic profiles.
  • Previous experience with monitoring end-to-end Quality of Service through the use of network performance modeling and benchmarking tools.
  • Working knowledge of industry standard practices for network and fault management.
  • Working knowledge and experience with Cisco Data Center switches; Cisco ASR & ISR routers; Cisco Access and Distribution Layer Switches; Cisco Firewalls; Cisco or Aruba Wireless Network Access Points and Controllers


  • Participate in the annual 5K fundraiser and 9/11 commemoration, as assigned.
  • Assist with other special projects and events in support of the 9/11 Memorial & Museum, as assigned.


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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.