Education Specialist

REPORTS TO: Director of Education Programs
DATE: January 2023


The Education Specialist works with 9/11 Memorial & Museum Education staff to deliver high-quality programming for school, youth, and family audiences. This position delivers age-appropriate education programs for school and educator groups visiting the Museum and virtually through our Virtual School Programs. Intensive initial training will be provided by Memorial Museum staff.

As programming evolves, this position will deliver age-appropriate school tours, teacher professional development sessions, and programs for intergenerational audiences visiting the Museum. In addition, this position will support education staff on other relevant programming.

The Education Specialist will report to one of two Assistant Managers within the Education Programs team. Education Programs and may require the flexibility to work evenings and occasional weekends.


  • Lead, film, and facilitate virtual school programs for school and educator groups.
  • Lead tours for school, educator, and intergenerational groups visiting the Museum.
  • Contact teachers in advance of field trips to assess specific requests and confirm registrations.
  • Set up and break down tour equipment while promptly reporting any technical issues.
  • Deliver daily tours and student workshops for school groups visiting the Museum.
  •  Assist with additional special projects related to educational programming.
  • Collaborate with the Education Programs staff to effectively assess these programs.
  • Facilitate family programs for intergenerational audiences as needed.
  • Support the development and facilitation of professional development workshops as needed.
  • Continually study the Museum’s collections, exhibitions, and content to ensure a thorough understanding of our institution, the World Trade Center, and the history surrounding 9/11.
  • Ensure that all content delivered to Museum visitors is accurate.
  • Make other presentations on behalf of the Museum, including at external conferences.
  • Provide public tours, as needed.
  • Other duties as assigned.


  • College degree required.
  • At least three years’ experience coordinating or teaching museum education programs.
  • Knowledge of and experience with museum education concepts, pedagogy, and best practices.
  • Basic familiarity with 9/11 history desirable, but not required.
  • Highly organized, able to organize details and schedules.
  • Self-starter, takes initiative, works well independently.
  • Excellent communication skills, including telephone, interpersonal, and written skills.
  • Able to interact professionally and appropriately with staff, volunteers, and the public.
  • Command of a second language preferred.
  • Able to work evenings as needed.
  • Working knowledge of Microsoft Office, Adobe Acrobat, Outlook calendaring, Zoom, and relevant database software preferred.
  • Ability to accept guidance, direction, and supervision; able to give feedback and share ideas appropriately and professionally.
  • Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.



The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office
environment is usually low. There are no protective devices necessary to be worn or utilized in the office work environment. Minimal travel is required.

The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation when it comes to sharing ideas and collaborative problem welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with are disabilities an opportunity to interview.

Effective April 30, 2022, the National Memorial & Museum) requires all September 11 eligible Memorial and Museum employees be fully vaccinated (9/11 and boosted against COVID19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.