Exhibition Designer

DEPARTMENT: Exhibitions
REPORTS TO: Director of Exhibition Production
SALARY RANGE: $70,000–$75,000 per year
DATE: January 2023


The Exhibition Designer develops 2D and 3D designs for exhibition displays in the physical Museum galleries that chronicle the 9/11 attacks, the events that preceded them, and their aftermath. These exhibitions encompass more than 110,000 square feet of interpreted space and involve physical design, artifacts installed in cases and on open mounts, graphics of a variety of production techniques, and extensive media installations. Many of the core exhibitions are long-term, with artifacts and associated graphics and media rotating on an annual basis. More extensive design activity takes place in the Museum’s temporary exhibition spaces, including a 1,500-square-foot gallery for mostly two-dimensional works and a 3,000-square-foot gallery for special exhibitions with more environmental installations.

The Exhibition Designer is part of the Exhibitions department, which imagines and actualizes physical installations, audiovisual exhibits, digital interactives, audio guide experiences, and online storytelling platforms. It is the responsibility of the Exhibitions department to maintain these installations, to ensure their daily integrity and performance, and to refresh individual exhibits and larger galleries wholesale to create meaningful and relevant experiences for Museum visitors.

This is a full-time position that reports to the Director of Exhibition Production. This position may require some early morning or evening hours for installation and maintenance work.


  • Physical design:
    • Design temporary installations and exhibition rotations from concept through construction documentation; working closely with curators and content developers, registrars and conservators, preparators and mount makers, fabricators and installers, and project managers and administrators.
    • Present design work and consider feedback from internal and external stakeholders in an iterative design process.
    • Design case layouts and review work of mount maker.
    • Design lighting schemes for new exhibitions and supervise maintenance of established lighting schemes in ongoing exhibitions.
    • For adjustments, revisions, and repairs in the core exhibitions, ensure adherence to established production specifications and overall aesthetic and curatorial direction.
    • Support Director of Exhibition Production in the oversight of fabrication, installation, scheduling, and budgeting.
  • Graphic design:
    • Create graphic look and feel, graphic specifications, and production files for new installations; conduct press checks as needed; and create or coordinate development of any required graphic artwork.
    • Research graphic and photographic materiality for new exhibits.
    • For rotations in the core exhibitions, maintain graphic style guide and specifications.
    • Coordinate scheduling, processing, and trafficking of graphic materials throughout printing process, manage workflow of deliverables, and ensure projects are completed on schedule, on scope, and within budget.
  • In all designs, ensure adherence to conservation requirements, accessibility guidelines, and security protocols.
  • Assist with closeout documentation and punch list for exhibition installations, and regularly inspect installations to ensure high-quality of displays is being maintained.
  • Organize and maintain exhibition design drawings, graphic art files, material samples, and design mockups.
  • For exhibition projects designed by an external consultant, serve as a design advocate and advisor to the project team.
  • Support other special projects as assigned.


  • Education in design, fine arts, or related field, and/or experience as a designer or as part of a successful museum design team.
  • At least three to five years of work experience in a museum, design, or related results-oriented cultural environment.
  • Outstanding creative portfolio and knowledge of exhibition techniques, graphics, space planning, exhibition lighting, fabrication of exhibition furniture, materials, accessibility guidelines, and museum best practices.
  • Excellent computer skills, including Adobe Creative Suite, MS Office, and 3D- design software such as AutoCAD, VectorWorks, or SketchUp.
  • Proven graphic design skills including layout, typography, illustration, digital photo editing, and hand skills.
  • Familiarity with design, file-preparation for production, fabrication, and installation phases of physical and graphic design.
  • Excellent communication skills.
  • Ability to engage in interpretive discussions and create nuanced visitor experiences.
  • Attention to detail, good organizational skills, and the ability to plan, prioritize, and coordinate multiple projects and deadlines simultaneously.
  • Capacity to work on exhibition projects involving sensitive content.
  • Respectful of trust, transparency, and differing perspective and communication styles.
  • Concur with core department values of:
    • Creativity: we encourage creativity as a driver of innovation, improvement, and meaning making.
    • Belonging: we welcome, reflect, and create space for the diverse experiences of our staff and visitors.
    • Integrity: we uphold the highest standards of integrity in our actions and creations.
    • Safety: we foster a safe environment to work in and for our visitors to engage.
    • Accountability: we are accountable for delivering on our commitments
    • Effectiveness: we believe being effective allows us to best realize the mission of the institution.
  • The Exhibitions department encourages candidates to apply even if their experience is not a 100% match with the position description. We are looking for someone with relevant skills and experience, not just a checklist. We want to help you professionally grow and in return, you help us develop into a stronger, more inclusive team.


  • Submit a resume and cover letter to 911mmexhibitionsjobs@911memorial.org.
  • Be sure to include the job title in the subject field.
  • Indicate the location where job posting was seen.


The physical demands and work environment described in this job description are representative of those that the employee will encounter and is expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be mobile and have the ability for two-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is typically low. Employee will be required to comply with organizational Health and Safety Plan. Minimal travel may be required.


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.

Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.