Exhibition Developer

DEPARTMENT: Exhibitions
REPORTS TO: Director of Exhibition Development
SALARY RANGE: $60,000–$65,000 per year
DATE: January 2023


The Exhibition Developer creates new content for exhibition displays in the physical Museum galleries and on digital platforms that chronicle the 9/11 attacks, the events that preceded them, and their aftermath. This work is performed through research, content development, interpretive planning, and writing. The Developer will support efforts to broaden the reach of the Museum’s core and special exhibitions and related content, connect it with other programming, and contribute to the strategic vision for the department. The Developer will participate in developing project schedules, research and writing scripts, managing content coordination as well as review and approval processes, and liaising with colleagues within the Exhibitions department and among other departments within the institution. 

The Exhibition Developer is part of the Exhibitions department, which imagines and actualizes physical installations, audiovisual exhibits, digital interactives, audio guide experiences, and online storytelling platforms. The 9/11 Memorial & Museum has approximately 110,000 square feet of interpreted space, and it is the responsibility of the Exhibitions department to manage these installations, ensure their daily integrity and performance, and plan for future use and relevance for Museum visitors. 

The Developer may also assist ongoing exhibition efforts such as licensing and tracking, fact checking, exhibition inspections, content development for publications and documentary films, and other projects. This is a full-time position that reports to the Director of Exhibition Development. 


  • Researches, develops content, formulates interpretive approaches, and writes draft label copy and scripts for artifact rotations, special exhibitions, in-gallery media installations and online digital exhibitions, standalone media such as documentary films, and other projects.
  • Develops content deliveries for staff, designers, and media producers.
  • Documents sources and maintain reference files, which may include reviewing audiovisual programs and associated transcripts, diagrams, created graphics, and exhibition text for factual accuracy.
  • Tracks graphic production and assists in reviewing and editing graphic production proofs.
  • Assists with meeting agendas, scheduling, and review processes
  • Coordinates sharing of exhibition development updates and gathering feedback from other institutional departments such as Collections, Education, Communications, Institutional Advancement, Legal, etc.
  • Participated in other exhibition development, interpretive planning, curatorial research, administrative, and project management responsibilities as assigned.


  • Preferred previous museum experience and an overall understanding of exhibition development from concept development through installation.
  • Two to five years of relevant experience preferred.
  • Excellent communication, research, writing, presentation, and organizational skills.
  • Methodical and attentive to detail.
  • Project management experience useful.
  • Familiarity with range of computer programs, including Microsoft Office suite.
  • Ability to work on exhibition projects involving sensitive content.
  • General knowledge of 9/11-related history helpful.
  • Respectful of trust, transparency, and differing perspective and communication styles.
  • Concur with core department values of:
    • Creativity: we encourage creativity as a driver of innovation, improvement, and meaning making
    • Belonging: we welcome, reflect, and create space for the diverse experiences of our staff and visitors
    • Integrity: we uphold the highest standards of integrity in our actions and creations.
    • Safety: we foster a safe environment to work in and for our visitors to engage.
    • Accountability: we are accountable for delivering on our commitments.
    • Effectiveness: we believe being effective allows us to best realize the mission of the institution.
  • The Exhibitions department encourages candidates to apply even if their experience is not a 100% match with the position description. We are looking for someone with relevant skills and experience, not just a checklist. We want to help you professionally grow and in return, you help us develop into a stronger, more inclusive team.



The physical demands and work environment described in this job description are representative of those that the employee will encounter and is expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is required to be mobile and have the ability for two-way communication with the public and staff.   

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is typically low. Employee will be required to comply with organizational Health and Safety Plan. Minimal travel may be required. 


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.  
Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview. 

Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.