Exhibition Project Manager

DEPARTMENT: Exhibitions
REPORTS TO: Senior Vice President, Exhibitions
SALARY RANGE: $70,000–$80,000 per year
DATE: January 2023


The Exhibitions Project Manager provides project management to the 9/11 Memorial & Museum’s ongoing and upcoming physical and digital exhibitions, which chronicle the events of 9/11, the historical context of the attacks, and their ongoing repercussions. The position helps coordinate schedules, budgets, contracts, licensing, approval processes, communication within and among departments and external vendors and partners, and other efforts. They also contribute to project coordination of other departmental and institutional initiatives, such as temporary and traveling installations. In addition, the Exhibitions Project Manager will contribute to developing best practices and processes for project management that can be documented, regularly assessed, and applied across projects.

The Exhibitions Project Manager is part of the Exhibitions department, which imagines and actualizes physical installations, audiovisual exhibits, digital interactives, audio guide experiences, and online storytelling platforms. The 9/11 Memorial & Museum has approximately 110,000 square feet of interpreted space, and it is the responsibility of the Exhibitions department to manage these installations, ensure their daily integrity and performance, and plan for future use and relevance for Museum visitors.

This position works closely with content developers, designers, media specialists, registrars, conservators, and production colleagues to create exhibits that meet curatorial goals and design intent and are delivered on schedule and within budget. This is a full-time position that reports to the Senior Vice President for Exhibitions.


  • Provide project management to ongoing and upcoming special exhibitions, temporary installations, traveling installations, and other digital and physical exhibition projects.
  • Draft and/or review schedules, budgets, meeting agendas, tracking documents, and other materials.
  • Develop deliverables for staff, designers, fabricators, media producers, and other external vendors and partners.
  • Coordinate communication within and among internal department—such as Buildings and Ground, Collections, External Affairs, Legal, and Operations—as well as external consultants and partners, including the arrangement of meetings, circulation of notes, and management of approval processes.
  • Help produce and document standards and processes for project management best practices applicable across a range of projects.
  • Contribute to long-term strategic and programmatic planning.
  • Support other exhibition development, research, administrative, and project management responsibilities as assigned.


  • Preferred previous museum experience and an overall understanding of exhibition development from concept development through installation.
  • Excellent communication, research, presentation, and organizational skills, with ability to recall information and juggle multiple tasks.
  • Five to seven years of relevant experience preferred.
  • Methodical and attentive to detail.
  • Project management experience a plus.
  • Capacity to solicit, digest, and resolve sometimes conflicting feedback from internal and external stakeholders.
  • Experience managing multiple concurrent exhibitions and projects while maintaining flexibility with shifting priorities and deadlines.
  • Ability to work on exhibition projects involving sensitive content.
  • Respectful of trust, transparency, and differing perspective and communication styles.
  • Concur with core department values of:
    • Creativity: we encourage creativity as a driver of innovation, improvement, and meaning making
    • Belonging: we welcome, reflect, and create space for the diverse experiences of our staff and visitors
    • Integrity: we uphold the highest standards of integrity in our actions and creations.
    • Safety: we foster a safe environment to work in and for our visitors to engage.
    • Accountability: we are accountable for delivering on our commitments.
    • Effectiveness: we believe being effective allows us to best realize the mission of the institution.
  • The Exhibitions department encourages candidates to apply even if their experience is not a 100% match with the position description. We are looking for someone with relevant skills and experience, not just a checklist. We want to help you professionally grow and in return, you help us develop into a stronger, more inclusive team.


  • Submit a resume and cover letter to 911mmexhibitionsjobs@911memorial.org.
  • Be sure to include the job title in the subject field.
  • Indicate the location where job posting was seen.


The physical demands and work environment described in this job description are representative of those that the employee will encounter and is expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is required to be mobile and have the ability for two-way communication with the public and staff.   

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is typically low. Employee will be required to comply with organizational Health and Safety Plan. Minimal travel may be required. 


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.  
Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview. 

Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.