Group Visits FAQs

Learn how the 9/11 Memorial & Museum can accommodate your group visit.

Rain has settled on a bronze parapet at Memorial Plaza. Someone has drawn hearts in the condensation that has formed by the names of victims.
Photo by Jin S. Lee
FAQ List

What if my group has to make a change to a reservation?

The deadline for requesting adjustments to a group reservation is two weeks before the visit date. Due to high demand, a change in dates, times, or the number of people in your group is subject to availability and is not guaranteed. To request changes, please e-mail groups@911memorial.org.

Will group tickets be available at the ticket windows?

No. Group tickets will be available only with advance reservation and must be confirmed and paid in full at least one week prior to arrival.

Where will groups check in?

Groups check-in is temporarily suspended until further notice.

Groups must enter using the main entrance on the North facing side of the museum. Please arrive with printed tickets in hand.

Do you offer school programming?

Yes. Click here for more information about our programs for students.

Will tour guides and/or chaperones require tickets?

Yes. A ticket is required for every visitor to the Museum.

Will there be group tours?

The Museum offers several different ways to experience its collections and exhibitions. Guided tours are also available for an additional cost. 

Please click here for more information.

Please note that no outside tours or lectures are allowed in the Museum.

Can my tour guide provide narration in the Museum?

Outside narration is not permitted in the Museum. Please click here for more information regarding our tour options.

Do I need visitor passes to visit the 9/11 Memorial?

Visitor passes are not required to visit the 9/11 Memorial.

Do I need tickets to visit the 9/11 Memorial Museum?

Tickets are required to visit the 9/11 Memorial Museum. Tickets are date and time specific. 9/11 Memorial Museum tickets include access to the 9/11 Memorial.

Why should groups reserve tickets in advance?

Groups that reserve tickets in advance ensure that all members of the group are able to enter together at a predetermined date and time.

How do I make a group reservation?

Groups of 20 people or more wanting to schedule a visit to the 9/11 Memorial Museum must reserve tickets through the Group Reservations Department. Reservations for groups can be requested via email at groups@911memorial.org.

What is the chaperone-to-student-group ratio?

One chaperone is required per 10 students. Tickets are required for both chaperones and students.

What is the policy for early or late arrivals?

Please plan to arrive 15 minutes ahead of your scheduled time. Entry is not guaranteed for early or late arrivals. Groups must arrive with printed tickets in hand.

Can my group perform or host an event on the Memorial or in the Museum?

Please click here for more information.

What if my group has to cancel a reservation?

If for any reason you find that your group is no longer able to visit, please e-mail groups@911memorial.org.