Back view of four children looking up at the Last Column, which is covered in memorial graffiti and other items of remembrance like photos and notes
Photo: David E. Starke

2023 Annual Report

More than two decades after the 9/11 attacks, the National September 11 Memorial & Museum remains steadfast in its commitment to fulfill our collective promise to never forget the victims of the day. Now, we must also ensure that a new generation, and those that follow, share in this essential work.

The 9/11 Memorial & Museum annual report tells the story of a year defined by meaningful milestones and sustained growth. In 2023, the World Trade Center was at the center of our storytelling as we both remembered the six victims of the 1993 bombing 30 years later and opened our first new exhibition since the pandemic, Towers Rising, to coincide with the 50th anniversary of the original World Trade Center's dedication. We were especially pleased to be able to return on-site student programs to the Museum and reopen the South Tower screening room. On 9/11, thousands of family members gathered at the Memorial to mark 22 years since the attacks. Later that same day, a moment of tribute was held on the Glade to honor the thousands of rescue and recovery workers who have died from or are sick with illnesses resulting from their time at Ground Zero. We were also privileged to welcome more than 2.2 million visitors to the Museum in 2023.

Watch a video about our mission to commemorate, educate, and inspire. 

2023 Highlight Reel

2023 Annual Report Highlight Reel

None of our essential work would be possible without the generosity of our donors and members, who sustain the 9/11 Memorial & Museum as we continue to educate new generations about the history and lessons of February 26, 1993 and September 11, 2001. On behalf of the entire organization, our Chairman Michael R. Bloomberg, and our President and CEO Elizabeth L. Hillman,  we thank you for your unwavering support. 

Please view our annual report, which includes a complete listing of donors as well as reflections from both our Chairman and President and CEO about the institution's impact in 2023. 

Infographic that shows: 2,265,000 Individual Visitors; 727,358 Digital Learning Experience Participants; 105,000 Visitors Served in 5,500 Tours; Roughly 20,000 Participants in 63 Professional Programs; 8,900 Total Museum Members; 6,500 Attendees at 9/11 Commemoration Ceremony; 6,300 Donors to Digital Campaigns; 4,000 5K Walkers & Runners; 1,600 Public Program Attendees In Person & Online; 900 Items Added to Collection; 75 Objects Rotated Onto View

The Year in Photos

  • A man and a woman in navy blue uniforms ring a commemorative bell on the plaza, before a crowd of guests
  • Side view of a man looking at a wall of images depicting different stages of the World Trade Center construction
  • Five men in camouflage, two on crutches, stand with a man in a navy blue suit in front of the Survivor Tree
  • A group of runners behind a metal fence during the 5K
  • A man wearing camouflage kneels at the Glade near tribute flowers and a photograph
  • Two men wearing waterproof overalls work on a large pipe in the Memorial pools
  • Four speakers on stage during a panel discussion.
  • Two men in navy blue uniforms alongside a third man in a white shirt and blue tie ring a silver bell before a gathering at the Memorial
  • Two people hug in front of the 9/11 Memorial, where there are several roses placed at victims' names, with part of the Manhattan skyline in background
  • Twin beams of light illuminate the dark blue evening sky with New York City skyline in background
  • Back view of people in blue uniforms saluting a podium at the Memorial
  • Four speakers on stage during a panel discussion at the Museum, in front of a screen bearing the 9/11 Memorial & Museum logo
  • People point and look up at the Last Column, a concrete tower covered in photographic and written tributes
  • Soldiers in camouflage line up along the Memorial pools of the Memorial, with two at the front carrying flags.
  • Students look at the Spencer Finch installation, consisting of tiles in varying shades of blue
  • Two bagpipe players in the rain at the 9/11Memorial
  • Back view of an audience listening to two speakers on stage, in front of a curtain with the 9/11 Memorial & Museum Summit on Security logo
  • Four commemorative motorcycles lined up on display at the Museum

Photos: Monika Graff, Ben Hider, Michael Hnatov, Jin S. Lee, David E. Starke



Find additional financial and legal information, as well as past annual reports, here.