Frequently Asked Questions

Answers to frequently asked questions about the National September 11 Memorial & Museum.

Yes. Visitor passes are no longer required to visit the Memorial.

The Museum is an educational and historical institution honoring the victims and examining 9/11 and its continued global significance through artifacts and records. Click here to learn about the Museum's design, educational resources and exhibitions.

9/11 Memorial
Daily, 7:30 a.m. - 9 p.m. 

9/11 Memorial Museum
Open Daily
Sun - Thu, 9 a.m. - 8 p.m., last entry at 6 p.m.
Fri and Sat, 9 a.m. - 9 p.m., last entry at 7 p.m. 

Note: An average visit takes approximately two hours. The last entry helps to allow visitors the time to fully experience the Museum. 

For tickets to the Museum, please visit 911memorial.org/tixandinfo for more information.

No. 9/11 families do not pay admission. For more information about how to plan your visit to the Museum, please click here.

Free Admission Tuesday tickets are distributed on a first-come, first-served basis at the Museum starting at 4 p.m. Distribution time subject to change.

Click here to reserve tickets online.

The 9/11 Memorial is located at the site of the former World Trade Center complex in lower Manhattan, and occupies approximately half of the 16-acre site. The 9/11 Memorial features two enormous waterfalls and reflecting pools, each about an acre in size, set within the footprints of the twin towers. Click here to learn about the design

The 9/11 Memorial is open daily from 7:30 a.m. to  9 p.m. Visitor passes are no longer required. Please click here for more information on how to plan your visit.

The suggested donation is $5 to $10 per visitor.

The 9/11 Memorial is working with the tour and travel industry to facilitate group visits.  Group organizers can make reservations through the 9/11 Memorial’s Official Transportation Partners, or directly by phone with a Group Reservations Representative.  Because of the capacity limits described above, a limited number of groups can be accommodated each day. Please visit the group reservations page here or call (212)266-5200 for more information or to make a reservation for a group of 20 or more.

The names of the nearly 3,000 victims of the September 11, 2001 and February 26, 1993 terrorist attacks will be inscribed on bronze panels lining the two Memorial pools. Waterfalls will cascade down all four sides of each pool, creating a special place for remembrance and reflection. The surrounding plaza will be filled with oak trees and a callery pear known as the Survivor Tree, which was nursed back to health after surviving the 9/11 attacks.

The entrance to the 9/11 Memorial Museum, a large pavilion with a glass atrium, houses two enormous tridents within its glass atrium. The tridents are artifacts from the steel façade of the original 1 WTC, also known as the North Tower. Visitors to the Museum will experience the Museum’s core exhibitions, the historical exhibition and the memorial exhibition. They are located within the archaeological heart of the World Trade Center site. The Museum displays artifacts associated with the events of 9/11, while presenting stories of loss and recovery.  

The names of the nearly 3,000 men, women, and children killed in the attacks of September 11, 2001 and February 26, 1993, are inscribed into bronze parapets surrounding the 9/11 Memorial’s twin pools, set within the footprints of the original twin towers. The arrangement of names will be made available at 911memorial.org, through an interactive smart phone application and on kiosks at the plaza at the 9/11 Memorial in the spring of 2011.

The names of each section of the 9/11 Memorial follow the headings below:

AROUND THE NORTH POOL
World Trade Center: Those who were working in or visiting 1 WTC (North Tower) on 9/11
Flight 11: The crew and passengers of American Airlines Flight 11
February 26, 1993: Those who were killed in the bombing of the WTC on February 26, 1993

AROUND THE SOUTH POOL
World Trade Center: Those who were working in or visiting 2 WTC (South Tower) or other areas of the WTC complex on 9/11
Flight 175: The crew and passengers of United Airlines Flight 175
Pentagon: Those who were working in or were visiting the Pentagon on 9/11
Flight 77: The crew and passengers of American Airlines Flight 77
Flight 93: The crew and passengers of United Airlines Flight 93
First Responders: Those who received the 9/11 Heroes Medal of Valor awarded by the White House on September 9, 2005

Following each heading, the names are arranged so that those belonging to the same affiliation - for example, co-workers of the same company or the crew of each flight - are listed together. The next-of-kin of the victims and surviving colleagues have requested the names of specific individuals next to whom they would like their loved ones’ names inscribed. Some were with relatives, friends, and colleagues; others were with people they barely knew or had just met, but with whom intense bonds were quickly formed as a result of a shared response. Click here to learn more about the names arrangement.

The Memorial and the Museum are located at the World Trade Center site in lower Manhattan at 180 Greenwich St.  Visitors can currently access the Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street and at the intersection of West Street and Fulton Street. Visitors can also use the entrance at Fulton Street and Greenwich Street daily between 6 a.m. and 8 p.m.

We strongly recommend the use of public transportation to access lower Manhattan.

By Subway:
• A, C, 1, 2, 3 to Chambers Street
• A, C, J, Z, 2, 3, 4, or 5 trains to Fulton Street
• 2 or 3 trains to Park Place
• E train to World Trade Center
• R train to Rector Street
• R train to Cortlandt Street
• 1 train to Rector Street

By Bus:
• M5 Southbound: get off at Broadway and Thames Street 
• M5 Northbound: get off at Trinity Place and Rector Street 
• M20 Southbound: get off on South End Avenue between Liberty Street and Albany Street 
• M22 Southbound: get off on Vesey Street between North End Ave. and West Street

By PATH:
The PATH train serves the World Trade Center terminal from multiple points in New Jersey. If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center. Click here for PATH information.

By Ferry:
Ferry service is available from Midtown Manhattan, New Jersey, Brooklyn, Queens and Staten Island. For service from these areas, we recommend the following transportation options:
New York Water Taxi 
East River Ferry Service
NY Waterway
Staten Island Ferry
Statue Cruises
Click here for more transportation partners information.  

By Car:
On-street parking in lower Manhattan is extremely limited. The Memorial does not provide parking. 

In Manhattan the Battery Parking Garage, which hosts the annual Tribute in Light installation, is at 70 Greenwich St. Click here for directions. Alternate entrances at 81 Washington St. and 20 Morris St. 

Click here for a list of parking facilities in New York City. 

If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center. Click here for PATH information.

Please check current street conditions before you drive:
Lower Manhattan Construction Information
DOT Traffic Advisories

Taxi:
The closest taxi stands to the 9/11 Memorial and Museum are located on West Street and Liberty Street and on Vesey Street at West Street.

Visitors can currently access the Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street or at the intersection of West Street and Fulton Street. 

Memorial visitor passes are no longer required. Museum admission includes access to the Memorial.

Visitors are welcomed to explore the Museum at their own pace. An average visit can take about two hours.

A number of suggested, self-guided pathways are available for free download. Whether you are limited on time or interested in a specific topic, these thematic itineraries will help enhance your visit to the Museum outside of the historical exhibition. Click here to download >>

The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.

We have noticed some users with dial-up access and slow Internet connections are experiencing trouble completing online ticketing. We apologize for any inconvenience this may cause. Please call (212) 266-5200 for help.