Coordinator, Volunteer & Intern Operations

DEPARTMENT: Strategy & Operations
REPORTS TO: Director, Volunteer & Intern Operations
SALARY RANGE: $62,400 per year
DATE: March 2024


The Coordinator, Volunteer & Intern Operations (the “Coordinator”) reports to and works in conjunction with the Director, Volunteer & Intern Operations and plays a key role in supporting the overall administration and development of programming for all 9/11 Memorial & Museum volunteers and interns. This includes the actual recruitment, quality oversight, record-keeping, and recognition of all volunteers and interns. The Coordinator will be responsible for the onboarding of volunteers and interns, and administrative processes involved in volunteer and intern operations across the organization, to support our mission.


  • Recruit volunteers for the program which provide the Memorial & Museum with passionate and knowledgeable volunteers committed to our mission.
  • Coordinate the recruitment of new volunteers and interns and implement strategies to meet goals based on departmental needs.
  • Guide all prospective volunteers and interns through the onboarding process, including conducting interviews and providing introductions to their role.
  • Implement volunteer appreciation and recognition elements, including special events as well as items related to specific work functions.
  • Develop and organize learning opportunities for volunteers and interns.
  • Ensure that all volunteers and interns maintain excellent standards and adhere to all 9/11 Memorial & Museum policies, procedures, systems, and standards.
  • Provide ongoing support and guidance to all volunteers and interns, ensuring they have a good experience.
  • Respond to requests for volunteers and interns across departments.
  • Implement strategies to increase the profile of Memorial & Museum volunteer and intern programs internally and externally.
  • Work with partner organizations who can provide volunteers and interns, attend recruitment events, deliver presentations and material related to volunteer opportunities.
  • Assist with updating marketing materials to recruit volunteers.
  • Develop and distribute volunteer communications, as required.
  • Oversight of security access protocols for volunteers, including termination protocol
  • Assist with implementation of employee volunteer opportunities.
  • Develop and implement any projects/tasks related to volunteer and intern program goals.
  • Maintain volunteer database, assemble relevant data, and prepare and deliver reports on volunteer and intern activities to the Director, Volunteer & Intern Operations as well as executive staff, as requested.


  • Bachelor’s degree or equivalent experience required,

    • While a bachelor’s degree is preferred, we enthusiastically encourage applications from Veterans or veteran spouses with various educational backgrounds. This includes those with an associate degree as well as individuals actively working toward a bachelor’s degree. Your dedication and diverse experiences are highly valued, and we welcome the opportunity to consider your application.
  • A minimum of one year’s equivalent experience in a volunteer coordinator, volunteer management, volunteer recruitment, nonprofit role, or public service role,
  • Significant experience in volunteering.
  • Strong oral and written communication skills, and a professional and flexible manner,
  • Exceedingly well-organized with excellent attention to detail.
  • Ability to prioritize, manage multiple projects simultaneously, keep projects on track, and execute deliverables.
  • Understand the benefits of and work as a team player.
  • Proficiency in mathematics and Microsoft Office applications, particularly Word, Excel, PowerPoint, Teams, and Outlook.
  • Ability to recognize the importance of responsibility, authority, and accountability, and respond accordingly.
  • A willingness to work non-traditional hours, think independently, take initiative, be self-directed, and meet deadlines,
  • Strong interpersonal skills with the ability to interact well with a wide range of people and personalities of all levels within and outside the Memorial & Museum.
  • Experience with database management and Adobe Acrobat a plus.
  • Capacity to handle sensitive information and topics with the utmost professionalism.
  • Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.
  • Commitment to the mission of the organization.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.


  •  Participates in the annual 5K fundraiser and September 11th commemoration, as assigned.
  • Assists with other special projects and events in support of all 9/11 Memorial and Museum, as necessary.


  • Include position you are seeking in the email subject field.
  •  State the location where job posting was seen.
  • Send resume to:


The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employees will be required to comply with the organizational Health and Safety Plan. Minimal travel is required.

This job description is a descriptive list of the responsibilities and qualifications associated with this position and are not intended to be all inclusive. Employees are expected to also perform other business-related duties as assigned by the supervisor or other management.

The organization reserves the right to change, modify, or reassign job responsibilities, duties and scheduled work hours as per business needs.


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background. 

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.