Director, Salesforce Operations

DEPARTMENT: Information Technology
REPORTS TO: Vice President, Product Management and Digital Delivery
SALARY: $110 - $120K per year
DATE: April 2024


We are seeking a Salesforce professional to lead our platform as the Head of Salesforce Operations. This role requires a strategic thinker with demonstrated expertise in Salesforce implementation, project management, and strong communication skills. The ideal candidate will possess a deep understanding of Salesforce capabilities and how they align with organizational goals, along with the ability to cultivate relationships with stakeholders across departments.

Note: A minimum of 5-6 years of Salesforce experience is required for this position.


  • Develop and own the high-level Salesforce strategy for the organization, aligning it with overall business objectives.
  • Lead the development and implementation of Salesforce projects to enhance operational efficiency, engagement, and ensuring alignment with organizational objectives.
  • Collaborate with users and stakeholders to gather and understand business requirements, providing guidance on Salesforce solutions.
  • Research and recommend products and services to optimize business processes and the Salesforce platform.
  • Serve as the lead subject matter expert in driving industry best practices.
  • Regularly assess user feedback, monitor system usage, and identify opportunities for improvement and optimization.
  • Stay informed about the latest Salesforce features, upgrades, and industry trends to ensure the organization leverages the full potential of the platform.
  • Strong problem solving and troubleshooting skills and ability to work outside the box to find the right solution for any given issue.
  • Foster a culture of innovation and best practices platform evolution through strategic project delivery.


  • Position requires at least a bachelor’s degree in business or IT, or equivalent work experience.
    • Note: While a bachelor’s degree is preferred, we enthusiastically encourage applications from Veterans or veteran spouses with various educational backgrounds. This includes those with an associate degree as well as individuals actively working towards a bachelor’s degree. Your dedication and diverse experiences are highly valued, and we welcome the opportunity to consider your application.
  • 6+ years of experience in Salesforce implementation and administration, with a proven track record of successful project management.
  • Salesforce Administrator certification and experience with NPSP required, with additional relevant certifications included Nonprofit Consultant preferred.
  • Strong application and data management skills with a demonstrated ability to influence change and facilitate performance enhancements.
  • Excellent interpersonal and communication skills, with a commitment to fostering a diverse and inclusive work environment.
  • Excellent written and verbal skills.
  • Ability to collaborate effectively with cross-functional teams and cultivate relationships with stakeholders.
  • Demonstrated drive for results and accountability for business needs.


  • Participates in the annual 5K fundraiser and September 11th commemoration, as assigned.
  • Assists with other special projects and events in support of 9/11 Memorial and Museum, as assigned.


  • Include job title in the email subject field.
  • Please indicate the location where job posting was seen.
  • Please submit a resume to


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.