Assistant Manager for Exhibitions Media

DEPARTMENT: Exhibitions
REPORTS TO: Director of Exhibition Production
SALARY RANGE: $60,000–$65,000 per year
DATE: January 2023


The Assistant Manager for Exhibition Media contributes to the formation and maintenance of the 9/11 Memorial & Museum’s in-gallery experiences and digital companions that support the organization’s mission to remember the nearly 3,000 victims of the 9/11 attacks and all those who risked their lives to save others. This position is entrusted to create and sustain public-facing experiences that tells the story of 9/11 and the attacks’ ongoing ramifications thoughtfully and compassionately.

The Assistant Manager for Exhibition Media is part of the Exhibitions department, which imagines and actualizes physical installations, audiovisual exhibits, digital interactives, audio guide experiences, and online storytelling platforms. The 9/11 Memorial & Museum has approximately 110,000 square feet of interpreted space including more than 90 media experiences, and it is the responsibility of the Exhibitions department to manage this content, ensure its daily integrity and performance, and plan for future use and relevance for Museum visitors.

This position works closely with audiovisual technicians, facilities specialists, and exhibition developers to plan, maintain, and install audiovisual exhibits that meet exhibition curatorial goals and design intent. This position will also oversee the on- site work of external vendors that help support and maintain exhibition media. This position may require early morning or evening hours for installation and maintenance work. This is a full-time position that reports to the Director of Exhibition Production.


AV exhibit operations, design, and content moderation

  • Responsible for coordinating with audiovisual technicians who install and conduct initial set-up of audiovisual equipment in exhibitions including long/short throw projections, wall-mounted monitors, iPads, interactive media, speakers, and automated light systems.
  • Conduct research on technology developments and methods to improve the installation and presentation of media in the Museum.
  • Troubleshoot audiovisual equipment/computer problems in exhibition spaces as needed.
  • Manage vendors who provide maintenance, repair, and annual tuning and quality assurance services.
  • Moderate backend of content management systems for media.

Exhibition media project management

  • Establish maintenance schedules, budgets, meeting agendas, tracking documents, and other materials for audiovisual projects.
  • Work closely with exhibition developers, curators, educators, registrars, conservators, and technologists in fulfilling installation and deinstallation needs as well as for digital features online or available through apps.
  • Plan and supervise exhibition installations ensuring onsite work is faithful to the design intent articulated by exhibition designers.
  • Manage communication within and among internal departments and external vendors, including arranging meetings, circulating notes, and managing approval processes.
  • Contribute to long-term strategic and programmatic planning.

Other responsibilities

  •  Actively build and maintain strong working relationships throughout the organization, including the Collections, Education, External Affairs, and Information Technology departments to achieve mission-driven goals.
  • Partner with internal and external experts at the outset of each project to ensure inclusive access for people with disabilities, meeting or exceeding accessibility guidelines.
  • Develop and conduct studies of exhibit and interpretive program effectiveness.
  • Support other projects as assigned.


  • Previous work with audiovisual systems, design, installation, or production experience in a gallery, museum, theater, or cultural institution preferred.
  • Ability to critically assess, develop, and evaluate museum interpretation and other creative visitor strategies and experiences.
  • Excellent communication and organizational skills.
  • Creative problem-solving skills, a curious mind, and an enthusiastic work ethic welcome.
  • Comfort with ambiguity and complex problems.
  • Ability to plan, prioritize, and coordinate multiple projects and deadlines simultaneously.
  • Capacity to work on exhibition projects involving sensitive content.
  • Ability to work independently, with peers, and in cross-functional teams.
  • Respectful of trust, transparency, and differing perspective and communication styles.
  • Concur with core department values of:
    • Creativity: we encourage creativity as a driver of innovation, improvement, and meaning making
    • Belonging: we welcome, reflect, and create space for the diverse experiences of our staff and visitors
    • Integrity: we uphold the highest standards of integrity in our actions and creations.
    • Safety: we foster a safe environment to work in and for our visitors to engage.
    • Accountability: we are accountable for delivering on our commitments.
    • Effectiveness: we believe being effective allows us to best realize the mission of the institution.
  • The Exhibitions department encourages candidates to apply even if their experience is not a 100% match with the position description. We are looking for someone with relevant skills and experience, not just a checklist. We want to help you professionally grow and in return, you help us develop into a stronger, more inclusive team.


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The physical demands and work environment described in this job description are representative of those that the employee will encounter and is expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is required to be mobile and have the ability for two-way communication with the public and staff.   

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is typically low. Employee will be required to comply with organizational Health and Safety Plan. Minimal travel may be required. 


The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer.  Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.  
Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview. 

Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.