Manager, Fundraising Data & Donor Analytics

Division: Institutional Advancement
Department: Museum Membership & Annual Giving
Reports to: Director of Museum Membership & Annual Giving
Classification: Exempt
Salary Range: $60,000-70,000

POSITION OVERVIEW

The Manager for Fundraising Data & Donor Analytics is a member of the Membership & Annual Giving Department within Institutional Advancement, serving as the primary manager of all data structure, storage, reporting, and analysis related to donors/members/prospects, fundraising events, grants, direct response, and other relevant constituents and functions, with a strong focus on (but not limited to) the Raiser’s Edge database. Raiser’s Edge is the donor management software from Blackbaud. This position serves as the primary liaison for fundraising data and information reporting, structure, transmittal, measurement, governance and overall control between Institutional Advancement and Finance, Information Technology (IT), and External Affairs, as well as with outside vendors (direct response, digital, research, etc.) and other departments, teams and 3rd parties. The Manager serves as the primary administrator of The Raiser’s Edge and, in partnership with IT, manages user privileges of the database as well as the configuration of all Campaigns, Funds, Appeals, Tables, Attributes, and other controls in coordination with Museum Membership & Annual Giving, Corporate Giving, Institutional Giving, Events, and other departments as needed.

ESSENTIAL FUNCTIONS

  • Serves as Raiser’s Edge administrator and helps manages all user accounts and associated user access privileges and security.
  • Together with IT and Finance, manages the flow of information into and out of The Raiser’s Edge database, related to donors, donations, memberships, prospects, events participants, and other key areas of record.
  • Manages coding, structure, consolidation, import, segmentation, standardization, and hygiene of data flowing into The Raiser’s Edge (e.g., using the ImportOmatic plugin for Raiser’s Edge).
  • Manages reporting from The Raiser’s Edge related to fundraising, communications, prospecting, membership, events, relationships, accounting reconciliation, and other pertinent constituent information tracking and analysis.
  • Provides regular and customized financial and constituent-related reporting to Chief Advancement Officer, Director of Museum Membership & Annual Giving, Senior Manager of Digital Fundraising, Corporate Giving team members and others within Institutional Development, as well as other department representatives.
  • Manages, troubleshoots, and works to resolve data and database issues, duplications, incongruities, and complexities in conjunction with Membership & Annual Giving, Corporate Giving, Institutional Giving, Events, IT, Finance, and other teams/staff members.
  • Works in conjunction with all Institutional Advancement teams, Finance and Information Technology to improve and streamline information flow including application and testing of tools, processes, and improved procedures for maximum efficiency and accuracy.
  • Serves as primary liaison between Institutional Advancement and Finance, Information Technology, External Affairs, and outside vendors and other personnel/parties for reporting, data provision, and reconciliation.
  • Collaborates with Institutional Advancement staff on all data storage, structure and reporting related to giving, corporate memberships, preferred listings, grant tracking, primary contact assignments, and other data matters.
  • Collaborates with External Affairs team for maintenance of dual email storage systems and provision of pertinent available constituent data for reporting and analytic purposes.
  • Provides Raiser’s Edge training to Corporate Giving, Museum Membership & Individual Giving, Major Gifts & Grants, Strategy & Events and other personnel.
  • Provides regular, intermittent annual review and analysis of results and trends in Membership and other areas of fundraising and outreach.
  • Manages reporting and reconciliation of giving from 3rd party giving funds.
  • Works in conjunction with IT and Blackbaud Support for updates/upgrades of the Raiser’s Edge software (e.g., upgrade to Raiser’s Edge NXT).

OTHER RESPONSIBILITIES

  • Participates in the staffing of annual events and activities as needed (annual commemoration ceremony, donor/member events, 5K, etc.)
  • Other special project and cross-department initiatives as needed

QUALIFICATIONS/SKILLS/REQUIREMENTS

  • Bachelor’s Degree.
  • 3+ years’ experience working with Raiser’s Edge or comparable donor software in a large, member-centric environment
  • Experience in donor services and fundraising data collection and analysis.
  • Strong Microsoft Excel skills required
  • Experience with donor database configurations, adhering to business rules, data structure, and best practices.
  • Data Entry experience required.
  • Relevant experience with high transactional volume activity.
  • Ability to design, customize and consolidate reports from multiple database platforms.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks in a timely and organized manner.
  • Excellent written and oral communication skills.
  • Possesses analytical skill set.

HOW TO APPLY

  • Submit resume and cover letter to 911mmiajobs@911memorial.org, with job title in subject field.
  • Please indicate the location where job posting was seen.

WORK ENVIRONMENT/PHYSICAL DEMANDS

The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices, and group conference rooms. The noise level in the office environment is usually low. There are no protective devices necessary to be worn or utilized in the office work environment. Minimal travel is required.
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The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodations may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.

Effective April 30, 2022, the National September 11 Memorial and Museum (9/11 Memorial & Museum) requires all eligible employees be fully vaccinated and boosted against COVID-19 as a condition of employment and provide proof of such vaccination prior to their joining the institution.