The Survivor Tree stands slightly to the left in this photograph of the Memorial plaza. The tree's dark green leaves are contrasted by the lighter green leaves of the trees on either side of it.
Photo by Jin S. Lee

Health and Safety

To ensure that we are providing a safe environment for all, the Museum has the following protocols in place. All visitors should prepare for ongoing operational changes. We reserve the right to ask visitors who do not follow these guidelines to leave the premises.

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Masks and face coverings are not required, but strongly encouraged

Face masks are optional but recommended in most 9/11 Memorial & Museum locations. All visitors are welcome and encouraged to wear masks at any time. Disposable masks are available on site. Masks are still required for indoor guided tours and auditorium programs.

Please do not enter if you’re feeling ill

If you are feeling ill, please stay home.

Please use hand sanitizer during your visit

Hand sanitizer dispensers are located throughout the plaza and Museum.

Coat check is closed

Oversized bags will not be allowed in the Museum. Please be mindful when planning your trip.

Café is closed

Services including the Café and water fountains are currently unavailable. Please bring your own water. Water is also available for purchase.