Virtual Field Trips FAQs

Learn more about participating in our live, interactive tours.

What should I do if my virtual field trip is cancelled due to an unexpected Museum closure?

If a virtual field trip is cancelled due to an unexpected Museum closure, you will receive an email with information about how to reschedule your program.

Can platforms other than Zoom be used for a virtual school field trip?

No, at this time, Zoom is the only platform we use for the virtual field trips.

Do I need a Zoom account to participate in the virtual field trips? Do my students?

Is the Arthur M. Blank Family Foundation grant funding available for virtual field trips?

No, unfortunately, grant funding for virtual field trips is not available at this time.

Why are credit cards the only form of payment accepted for virtual field trips?

Given our extremely limited staffing during the pandemic, all payments must be made via credit card during this time. We hope to offer additional options in the future and apologize for any inconvenience.

I paid for a virtual field trip but did not receive my Zoom link. When will I receive it?

You will receive your Zoom link after you register your class. A link to the Zoom registration form is in the confirmation e-mail you receive after paying for your virtual field trip.

Who do I contact if I have technical difficulties before or during the program?

9/11 Memorial & Museum staff are unable to answer technical support questions during the tour. If you need technical support to connect through Zoom or have technical issues during the virtual school tour, please contact the Zoom help center at

What if I need to cancel or reschedule my virtual school tour?

If you need to make any changes to your reservation, please contact Group Sales at

What will my students see during the Virtual Museum School Tour?

During the tour, students explore several exhibitions within the Museum where they encounter artifacts ranging from massive pieces of the original Twin Towers to tributes created in response to the attacks. These exhibits and artifacts help students understand what happened on 9/11 and in its aftermath and consider the ongoing repercussions of the attacks.

Are the tours interactive?

Yes, there are several opportunities during the tours for students to interact with the tour leader by using the chat box in Zoom to make observations about artifacts as well as ask and answer questions.

Are there any materials I can use to prepare my students for the virtual field trips?

We have several resources on our website, including online lesson plansfirst-person stories, and interactive timelines, which can be helpful in preparing your students for their virtual field trip.

What days and times are virtual field trips offered?

Virtual Museum School Tours (Grades 3–5) are offered at the following times through June 11:

Mondays: 10 a.m. and 1 p.m. ET


Virtual Memorial School Tours (Grade 6–12) are offered at the following times through June 11:

Tuesdays–Fridays: 10 a.m. and 1 p.m. ET

What if I have students with disabilities and require accommodations?

Live captioning and ASL interpretation will be available upon request. For more information, please contact

When will onsite programs be offered again?