How do I reserve Museum tickets?

Reserve your free admission and/or complimentary guest passes to visit the Museum online. Select your membership category and enter your Patron ID, located on the back of your member card or temporary card. For assistance with member reservations, please call the member reservation line at (212) 266-5213.

I joined at the “Member Plus” level and did not provide a second name for a second card. Does that mean I get any one complimentary companion, or “plus one,” every visit without needing to provide a guest pass voucher?

No. Members at the “Member” and “Member Plus” levels receive only one admission ticket per cardholder. These cards are nontransferable. Membership cards cannot list “Guest of [Member]” or such.

How many membership cards will I receive?

Members at the "Member" level will receive one (1) personalized membership card. Members at all other tiers will receive up to two personalized membership cards if a second name is provided upon purchase. If purchasing at the “Member Premium” level or higher, each cardholder can bring one guest for free every visit without needing to provide a guest-pass voucher. 

Do members receive complimentary tickets to the 9/11 Memorial Museum?

Yes. Each member will receive several complimentary one-time guest pass vouchers, depending on the level of membership. These passes will be included in the member package along with the permanent membership card. Please allow 14 business days for passes to arrive. Passes must be in-hand for use at the ticket windows. Members at the "Benefactor" level will also receive several complimentary anytime tickets, which can be used by friends and family without the member being present.

How long does membership run for and it is transferable?

Membership is valid for one year from the date it is purchased, and it is not transferable. Secondary cardholder names can be changed only when a membership is renewed.

How do I purchase a membership?

Memberships may be purchased online or on-site at the member ticket window, at the Membership Desk or Museum Store inside the Museum, by mail, or by calling (212) 857-0154.

Can I upgrade my membership?

Yes. You can upgrade your membership at any time throughout the year. Simply call the Membership Department at (212) 857-0154. If you are renewing your membership and would like to upgrade your membership level, you can do so online, by phone, or by submitting a renewal slip in the mail.

How long will it take to receive my membership card?

You will receive your membership card(s) within 14 business days of a membership purchase.

Subscribe to Membership