What to Expect on Your Museum Visit

Visitors are welcome to explore the Museum at their own pace. An average visit can take at least two hours.

Core Exhibitions
The historical exhibition has three parts, exploring the day of 9/11, before 9/11 and after 9/11. It tells the story of what happened on 9/11, including the events at the World Trade Center and the Pentagon and the story of Flight 93. The exhibition explores the background leading up to the events and examines their aftermath and continuing implications.

Please note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.

The memorial exhibition, which is named In Memoriam, commemorates the lives of those who perished on September 11, 2001, and February 26, 1993, and provides visitors with the opportunity to learn about the men, women and children who died.

Museum Tours
The best way to experience the 9/11 Memorial & Museum is through an expert-led tour. Our variety of tour options will help you gain a deeper understanding of the events of 9/11, the stories of those affected and the impact of the attacks on our world today. Learn more about our tours and reserve your spot today by visiting our tours page.

Museum Guides
To enhance your visitor experience, we recommend downloading our Museum audio guide before you arrive.

Download the Museum Guide (PDF) for a map of the space and a general overview of what you can expect to see on your visit. Check the Information Desk during your visit for audio tour information.

Download the Museum Guide for Children (PDF) to help visitors 8 to 11 years old understand the history of the World Trade Center, what happened on 9/11 and how the site has been rebuilt. The guide does not include parts of the historical exhibition. 

Film Features
Offered daily and free to Museum visitors. Located in Auditorium, Museum Pavilion L-2 level.

"Facing Crisis: America Under Attack"
Key 9/11 decision makers describe the events of the day. Features original interviews with former President George W. Bush, New York Gov. George Pataki and New York City Mayor Rudolph Giuliani, among others. Screened exclusively at the 9/11 Memorial Museum.

"Facing Crisis: A Changed World"
World leaders examine 9/11’s impact on global events. Features original interviews with former President George W. Bush, British Prime Minister Tony Blair and Pakistani President Pervez Musharraf, among others. Screened exclusively at the 9/11 Memorial Museum.

"Rebirth at Ground Zero"
This multi-screen film experience uses time-lapse footage and recorded interviews to present an inspiring first-hand perspective of the transformation and renewal of the World Trade Center site and the uplifting personal journeys of some of those most directly affected by the attacks. Located at Rebirth at Ground Zero, Exhibitions and Education Center on the C-4 level.

Click here for a full list of visitor rules and regulations. For accessibility information, please click here.