Membership FAQ

How do I purchase a membership?
How long does membership run for and it is transferable?
Do members receive complimentary tickets to the 9/11 Memorial Museum?
How many membership cards will I receive?
I joined at the “Member Plus” level and did not provide a second name for a second card. Does that mean I get any one complimentary companion, or “plus one,” every visit without needing to provide a guest pass voucher?
How do I reserve Museum tickets?
Do members have to make reservations?
How long will it take to receive my membership card?
Can I upgrade my membership?
Can guests of members use the express member entry and ticket window?
Can guest pass vouchers be used without the member present?
Do members have access to special guided tours offered at the Museum?
How do I renew my membership?
If I lost my guest pass vouchers, can they be replaced?
How do I make store purchases as a member on the website?