Membership FAQ

Are membership purchases refundable?
Do members have to make reservations?
How many membership cards will I receive?
How long will it take to receive my membership card?
How do I replace a lost membership card?
Does a Dual Membership apply to any number of guests?
Do members receive complimentary tickets to the 9/11 Memorial Museum?
Can members’ guests use the membership window and line?
How do I purchase a membership?
How do I renew my membership?
Can guest passes be used without the member present?
If I lost my guest passes, can they be replaced?
How do I reserve Museum tickets?
How do I make store purchases as a member on the website?
When will I begin to receive my membership benefits?