No. Guest pass vouchers may be used only if guests are accompanied by a member. However, we do offer anytime admission passes for “Benefactors Circle” members at the “Visionary” level and above. For anytime passes, a member need not be present during the time of visit. For more information about our “Benefactors Circle,” email us at benefactors@911memorial.org.
Additional guests may purchase tickets at the membership window and use the membership line if they are accompanied by a member. Only guests of “Benefactor Circle” members using complimentary anytime tickets may use the express member entry and ticket window without the member being present.
No. Memberships are not refundable.
If you lose your membership card, please call the Membership Department at (212) 857-0154, or email membership@911memorial.org. There is a $5 replacement fee.
Members who join online can reserve their free admission ticket(s) to visit the Museum as soon as a membership is purchased. Enter your Patron ID from your temporary card that is emailed to you. Members will receive their member package with the remaining benefits approximately 14 business days after purchase.
To make purchases and receive your 10 percent discount, please enter your Patron ID in the discount code field at checkout.
Lost guest pass vouchers are not replaceable.
Memberships are not automatically renewed unless this preference was selected while joining online. Renewal requests will be sent to you by mail or by e-mail. You may renew online, at the Museum, or by mail.
Yes. Starting at the “Member Premium” level, members have access to special guided tours for up to four people upon request. Please note all tours require advance registration subject to availability and are redeemable within a year of membership.
Member reservations are highly recommended and can be made online or by phone prior to arrival. For public programs, members must make a reservation for themselves and their guests.