Year in Review: 2021 Annual Report

Year in Review: 2021 Annual Report

  • April 14, 2022
The Tribute in Light, blue beams representing the fallen Twin Towers, standing above the Brooklyn Bridge and Manhattan skyline at night
Jin S. Lee

In 2021, the 9/11 Memorial & Museum marked the 20th anniversary of the 9/11 attacks, furthering our commitment to ensure that future generations never forget the lessons of that horrific day. In commemoration of this milestone anniversary, we held a ceremony attended by more than 8,500 family members and their guests.

Through our annual Tribute in Light initiative, we illuminated our Atrium and Survivor Tree in “Memorial blue.” We also partnered with other iconic institutions and organizations on the launch of Tribute in Lights, through which nearly 50 landmarks across the tri-state area also illuminated their facades in blue. 

Our annual educational program — the Anniversary in the Schools webinar — reached over one million registrants, more than in all previous years combined.

With the launch of The Never Forget Fund, we continue to ensure that future generations understand the attacks on 9/11, the ongoing impact of that day, and how we responded. To date, over $4.8 million has been raised through this initiative to build awareness and funds for our vital programs. Our “Remember the Sky” social media campaign resonated with hundreds of thousands of people around the world who shared photos of the sky wherever they were as an act of remembrance.

We also achieved accreditation by the American Alliance of Museums, the highest national recognition afforded to museums.

Throughout 2021, the 9/11 Memorial & Museum also took important steps to welcome more visitors while continuing to navigate the challenges of the COVID-19 pandemic.

Read the annual report here. 

By 9/11 Memorial Staff

The Legacy Letters at 10: A Conversation With Suzann Cayne

The Legacy Letters at 10: A Conversation With Suzann Cayne

  • December 2, 2021
A young father and toddler daughter sit together at a white kitchen table
Suzann Cayne with her father Jason ("Jake"). Photo courtesy Suzann Cayne.

To mark the 10th anniversary of the 9/11 attacks, 100 family members penned emotional letters to the loved ones they'd lost. These letters looked back on the decade since September 11 and shared deeply personal memories, which were then collected and published by the organization Tuesday’s Children. In this milestone 20th anniversary year, the "Legacy Letters" stand as a written memorial and tell a powerful human story about the almost unfathomable long-term impact of that horrible day. We've been speaking with some of the families who contributed legacy letters in 2011 to ask about the evolution of their feelings and what they wish the world knew.  

Today's blog post features a conversation with Suzann Cayne, who was just seven when she lost her 32-year-old father Jason ("Jake"), a Cantor Fitzgerald employee. Suzann lives in Florida with her husband and newborn son Jacob (also called "Jake"); she is completing an internship as part of her master's degree in marriage and family therapy, focusing on those who have endured trauma or grief. 

What would you say to your dad if you wrote a second letter today? 
I would update him on everything that has occurred throughout our lives. I'd share that my youngest sister Raquel graduated from the University of Central Florida and is looking forward to furthering her education and getting a master's degree. My sister Marissa got engaged ... I'd want to introduce him to my husband, to my sister's fiancee, and tell him how hard it's been that he hasn't been here for all these milestones. But his memory is here, I feel him with me all the time, especially after having the baby. And I'd also mention how ridiculously proud he'd be of my mom and how strong she is for raising all three of us. I'd tell him that going through life without a father has been really hard, but that I know he's watching over us. 

Two little girls in white dresses smile next to their father, who is wearing a suit.

Suzann and her little sister with their father. Photo courtesy Suzann Cayne.

Over the years, what has gotten you through the tougher days?
My mom taught us at a young age that a bad thing happened to us, but what we can do is make something positive out of it. She had started a foundation when we were living in New Jersey for other widows who had children under 18, and it would help pay their mortgages for a certain amount of time ... that was always the premise of how I dealt with what we'd been through. On the tough days, do a good act, do something to help others, because we're lucky enough to be here as a family. You take something bad and if you're able to, help other people get through. 

Tuesday's Children has also been unbelievable. Through them I had the opportunity to meet others who had lost loved ones on September 11, and that allowed me to feel less alone. 

Tell us something about your dad that captures the essence of his personality. 
He was so loving, so caring ... he always wanted to make my sisters and me happy. Whether he did tea parties with us, took us to the park, played Barbies with us, read us stories ... I just remember him being so happy. He was an incredible husband/father/son/brother/uncle/friend. I never heard anyone say anything bad about him, and it's an honor to have named my son after him. As the years pass by, it's becoming harder and harder to remember our memories ... so I know how important it is to continue to speak to him every day.

What is something you wish people understood about your experience?
Right after 9/11 happened, I felt like America was united and all came together. I think it's important for us to stand united, hand in hand, and show one another love, compassion, and humanity. This type of loss is still occurring throughout the world - more and more terrorist attacks and hate acts. Others should not have to endure this pain. The world needs to come together and make a difference. 

Read Our August Q&A With Tara Feinberg

By 9/11 Memorial Staff

Visionaries in Service: Amanda Szabolcs

Visionaries in Service: Amanda Szabolcs

  • November 9, 2021
A smiling young woman with long blonde hair in a dark sleeveless dress against a dark background

We're sharing a Q&A with Amanda Szabolcs as our Salute to Service blog series - featuring Visionaries in Service - continues. Today, Amanda serves as Manager of Corporate Development at Atlantic Southern after 10 years in the Air Force working in defense contracting and logistics. 

In what way(s) did your connection to September 11 shape your path to military service?
The events of September 11 made me seek out opportunities to serve and ultimately led me to joining the Air Force.
 
What about the leaders under whom you served has stayed with you the most?
I was fortunate to serve under and with leaders that practiced servant leadership. Their understanding, compassion, and ability to empathize really stuck with me. I still strive every day to be a better person and a better leader in my civilian life 
 
Men and women joining the military today have no living memory of 9/11. Why is it important that they visit the Memorial & Museum to understand both the attacks and the ongoing consequences? 
The events of 9/11 truly changed the world. The museum does such a great job capturing what it was like to live through that day and the days that followed.

By 9/11 Memorial Staff

Note: As part of Salute to Service, U.S. military veterans will receive free Museum admission from Thursday, November 11 through Sunday, November 14, with up to three guests at a 50 percent discount. Reserve your tickets

Visionaries in Service: Brian Kitching

Visionaries in Service: Brian Kitching

  • November 9, 2021
A smiling man in an Army camouflage uniform

It's officially Week II of our Salute to Service blog series, featuring Visionaries whose personal experiences inspired them to join the United States military. Lieutenant Colonel Brian Kitching - a 2021 White House Fellow - kicks things off with a Q&A sharing some of the insight he gained over the course of the 50 months he spent deployed to combat. 

In what way(s) did your connection to September 11 shape your path to military service?
On 9/11, I was an enlisted specialist serving at the 101st Airborne Division at Fort Campbell, KY. Following the attacks, my path of service, like so many other service men and women, dramatically changed. For me, it seemed to broaden rapidly as I transitioned to becoming an officer in the Infantry. The pace and frequency of combat deployments in support of the Global War on Terror molded me as a leader in deeply meaningful ways, and helped me put life and service to country in a different perspective than when I enlisted before 9/11.

What about the leaders under whom you served has stayed with you the most?
Competence, humility, and care for the men and women each of them led. Particularly in war, I find that it’s not enough to be an expert in my particular field. It is important to our women and men that we treat them with dignity and respect, that we get to know them and their families, and that we genuinely want to succeed in all facets of their lives. Leaders I most respect are those that care about preparing me for war, and remember and take the time to see me as a complete person.

Men and women joining the military today have no living memory of 9/11. Why is it important that they visit the Memorial & Museum to understand both the attacks and the ongoing consequences? |
Many of the men and women currently under my command were born after the 9/11 attacks. It’s important to me that they learn about 9/11 because as the world’s most powerful military, it can be easy to fall prey to hubris. We must remember that there is no guarantee to the freedom we enjoy each day. I want each of them to understand with a sense of reverence how important their service and commitment is to our country. The Memorial & Museum provide service members the clearest experience of that day, and I think both are ways to remind us all to be steadfast in our service and protection of what we hold dear.

By 9/11 Memorial Staff

Note: As part of Salute to Service, U.S. military veterans will receive free Museum admission from Thursday, November 11 through Sunday, November 14, with up to three guests at a 50 percent discount. Reserve your tickets

Visionaries in Service: Carlton Shelley II

Visionaries in Service: Carlton Shelley II

  • November 5, 2021
A bearded, smiling young man in a white shirt and navy blue blazer

This marks the fourth installment of our Salute to Service blog series spotlighting Visionaries whose personal experiences inspired them to join the United States military. It features a Veterans-themed Q&A with Carlton Shelley II, now VP, Design Consultant at Bank of America. Carlton was, on September 11, a student at the Emily E. Booker School where President George W. Bush learned of the attacks. He readily shares his story and perspectives with young people, and plays a key role in our Anniversary in the Schools webinar. Here, he answers our Veterans-themed Q&A. 

What about the leaders under whom you served has stayed with you the most?
[The concept of] mission first, soldiers always. No mission can be complete without your soldiers, so taking care of them is consistently the most critical task. This holds true in corporate America as well.

Men and women joining the military today have no living memory of 9/11. Why is it important that they visit the Memorial & Museum to understand both the attacks and the ongoing consequences? 
All lessons come from the past. So much of the world that you live in and the country you're sworn to protect, was shaped by the actions of that day. It’s crucial as a leader that you take time to connect with what happened on 9/11, and the stories that surround it. 
 
Anything else you’d like to add? 
The connection between NYC and service runs deep. The Memorial is a place where it is clearly on display at all levels. 

By 9/11 Memorial Staff

Note: As part of Salute to Service, U.S. military veterans will receive free Museum admission from Thursday, November 11 through Sunday, November 14, with up to three guests at a 50 percent discount. Reserve your tickets

Visionaries in Service: Joe Quinn

Visionaries in Service: Joe Quinn

  • November 4, 2021
Bearded man with light brown hair in a white shirt, navy blue jacket and maroon tie

This week and next, we're featuring Visionaries whose personal experiences inspired them to join the United States military. The latest installment of our Salute to Service blog series is a Q&A with Joe Quinn, Founder and CEO of Feltman's of Coney Island. Joe shares his perspective on military service and the loss of his brother Jimmy on September 11. 

In what way(s) did your connection to September 11 shape your path to military service?
As a senior at the United States Military Academy at West Point at the time, I was already on a path towards military service. Watching what unfolded on 9/11, and particularly my brother Jimmy perishing in the North Tower, it just reinforced my commitment and resolve to serve and make a difference. 

What about the leaders under whom you served has stayed with you the most?
Radical selflessness. A willingness to put themselves in harm's way and jeopardize their own lives and ambitions in service to others - something that is rare these days

Men and women joining the military today have no living memory of 9/11. Why is it important that they visit the Memorial & Museum to understand both the attacks and the ongoing consequences? 
Truth and resilience. Our great men and women joining the military today are our future leaders of tomorrow, and it's important that they visit the Memorial & Museum, not as an act of patriotism, but in an effort to find truth and understanding about that day and the wars that would follow after. Lastly, the Memorial is not a place of sadness, but a remembrance of resilience. We all need to be reminded of that, to remember who we are as a country, and help inform where we want to go, together, in unity. 

By 9/11 Memorial Staff

Note: As part of Salute to Service, U.S. military veterans will receive free Museum admission from Thursday, November 11 through Sunday, November 14, with up to three guests at a 50 percent discount. Reserve your tickets

Impact of 9/11 Toxins 20 Years Later and the Federal Response

Impact of 9/11 Toxins 20 Years Later and the Federal Response

  • September 7, 2021
A framed text box that says "9/11 at 20" is set over a close-up image of a blue sea.

 

911 Health Watch, along with the clinics of the World Trade Center Health Program, will host a two-day program of virtual panel discussions this week, exploring the “Impact of 9/11 Toxins 20 Years Later and the Federal Response.” The event, featuring health professionals, journalists, first responders, and survivors, will be streamed live on September 9 and 10 from the Icahn School of Medicine at Mount Sinai. 

Thursday's morning line-up, from 9:30 am-12 pm, will focus on the health effects of World Trade Center, the Pentagon, and the Shanksville crash site toxins in the wake of the attacks as well as the life-saving medical monitoring and treatment services provided through the WTC Health Program. That afternoon, from 2-3:30 pm, panels will cover the evolution and impact of the Victim Compensation Fund (VCF). On Friday, from 11:30 am-1 pm, panelists will delve into the efforts to pass crucial measures like the James Zadroga 9/11 Health and Compensation Fund, reauthorization of the WTC Health Program in 2015, and reauthorization and full funding of the VCF in 2019.  

Get the complete agenda and watch live here

By 9/11 Memorial Staff

With Guidance From Our Team, the Pulse Nightclub is Now a National Memorial

With Guidance From Our Team, the Pulse Nightclub is Now a National Memorial

Visitors place and view colored ribbons around the the trunk of the Survivor Tree.
Days after the Pulse Nightclub attack in Orlando, hundreds gathered at the 9/11 Memorial to tie ribbons around the Survivor Tree in honor of those killed. Photo by Jin Lee.

After a gunman stormed the Pulse Nightclub in Orlando, Fla., killing 49 and injuring another 68, owner Barbara Pomo turned to the National September 11 Memorial & Museum for guidance as she sought to memorialize the June 12, 2016 attack.

“As the property owner, my pain was different than those who lost friends, partners, or children," Pomo said. "No matter where I looked, I didn’t fit in anywhere, no one else sat in my shoes. I was it. I knew it could never be Pulse again – it should be a memorial. My first thought was, ‘I don’t know how to do this but there are people who do.’ And that’s what led me to reach out. Ever since, no matter how big or small my questions, the 9/11 Memorial has been happy to provide information and support. All of a sudden I was in this community I never expected to be a part of.”

On June 25, Pomo – who went on to establish the onePULSE Foundation – saw that goal come to life when the White House signed a bill officially designating the spot as a national memorial. 

On its web site, the foundation said, “It is so meaningful to everyone – the families of the 49, survivors, first responders, and all the lives affected – that our federal government recognizes the depth of the tragedy of Pulse. It’s also a clear and lasting message to the LGBTQ+ community that what happened at Pulse matters and will never be forgotten, and that we will always outlove hate.” Read their full response here
 
As an institution, the 9/11 Memorial & Museum is often consulted by victims’ families, catastrophe survivors, and localities wishing to memorialize and heal from tragic events, including Newtown, Conn., Boston, Mass., the city of Paris, and the country of Norway. In the wake of the Pulse attack, Orlando was chosen as a 2016 Survivor Tree seedling recipient. Learn more about our Survivor Tree Seedling program here.

By 9/11 Memorial Staff 

From the archives: 9/11 Memorial Staff Helps Orlando Memorialize and Heal After Pulse Nightclub Shooting

Irish Memorial Honors Firefighters Lost on 9/11

Irish Memorial Honors Firefighters Lost on 9/11

The Kinsale 9/11 Garden of Remembrance is seen in the countryside of Ireland. The garden includes a grove of trees, each with a plaque and a small American flag at its base.
Grove of trees within the Garden of Remembrance. Photo by James G. Murphy.

Amidst rolling hills and lush green vistas stands a very special grove of trees in the quiet Irish countryside. Hedges crowd narrow roads and the wind swirls and whistles on the climb up the hill that leads to the Kinsale 9/11 Garden of Remembrance.

The gate to the Garden of Remembrance. Photo by James G. Murphy.Upon entering the garden, visitors are met with a gate, painted fire-engine red, with the message: “We Will Never Forget. This Garden of Remembrance has been dedicated to the Loving Memory of Fr. Mychal Judge and the 343 Brave Firemen, who died so heroically in the line of duty at the Twin Towers Disaster on September 11th 2001 in New York.”

Growing up in Kinsale and spending the last 40 years of her life in New York City working as a senior staff nurse at Lenox Hill Hospital, Kathleen Cait Murphy began a friendship with chaplain Father Mychal Judge and possessed a sincere admiration for the work of the FDNY.

Shocked by the loss of so many firefighters on 9/11, Murphy decided to create a memorial on her plot of land in the Irish village of Kinsale where she planned to retire.

Located in the hamlet of Ringfinnan, Kinsale is best known as a historic port and fishing town in County Cork, Ireland with exceptional art galleries and restaurants.

Iron replica of FDNY badge. Photo by James G. Murphy.Murphy’s decision to honor these fallen firefighters came to fruition in Mar. 2002. The 343 trees in the garden are all dedicated to a firefighter who lost their life on 9/11. Each tree is marked with a small white sign emblazoned with the firefighter’s name and a small American flag. To the right of the expansive grove stands a stone pillar with an iron replica of the FDNY badge with the number 343 in the center.

Memorial plaque for Kathleen Cait Murphy. Photo by James G. Murphy.

Following a courageous battle with cancer, Kathleen Cait Murphy passed away on Mar. 29, 2011 with a plaque added to the memorial in her honor. It is through this touching memorial that her memory and those of the 343 firefighters lost on 9/11 will endure the test of time.

By Christine Murphy, 9/11 Memorial Project Coordinator

Rescue & Recovery at 20: The Four-Legged Heroes

Rescue & Recovery at 20: The Four-Legged Heroes

  • November 18, 2019
  • Updated May 11, 2022
A German Shepherd stands on a pile of debris next to a rescue and recovery worker in an orange uniform
Search and rescue dog and handler from France on September 23, 2001. Photo: Andrea Booher, FEMA

Throughout the month, leading up to the 20th anniversary of the formal end to rescue and recovery efforts at Ground Zero, we're highlighting the powerful stories of rescue, recovery, and relief workers from all walks of life. Today's blog post (originally published in 2019) features some of the canines who worked at the site and the tremendous role they played in the operation.

In April, to mark the upcoming milestone, we published K-9 Courage: The Working Dogs of 9/11. Available at the Museum Store along with a selection of other items that pay homage to these furry heroes, the book includes the images seen here as well as many more stories and photos of these incredible animals on the job.

  • A female emergency worker in a dark blue uniform walks on the pile with a cream-colored shepherd dog on a leash
  • A rust-colored dog sleeps, curled up, at the rescue site

(Left) Search and rescue handler and dog at the World Trade Center site on September 21, 2001. (Right) FEMA Texas Task Force 1 dog Bretagne, rests at Ground Zero.  

Within hours of the 9/11 attacks, thousands of rescue workers from across America deployed to Ground Zero to help. Joining the endeavor were an estimated 300 specially trained dogs with experience not only in search and rescue, but police work, therapy, and comfort provision. 

Search and rescue dogs (SAR) specialize in disaster response skills. Trained to detect the scent of living humans, their mission was to find survivors buried in the rubble. One of the dogs found the last living person rescued from Ground Zero, 27 hours after the collapse of the towers. As the days went on, rescue and recovery workers realized the chance of finding survivors was increasingly slim, and the operation turned its focus to recovery. Cadaver dogs, trained to find human remains, were also on the scene.

Alongside their handlers, the four-legged heroes worked tirelessly climbing huge piles of debris while fires still smoldered. The search for signs of life or human remains was mentally and physically taxing on the dogs, who became discouraged and started losing their drive to continue. Recognizing the importance of motivation among the dogs, handlers would stage "mock finds" so the animals could feel successful.

Veterinarians were stationed at the site to help care for these dogs. Working 12-hour shifts on the pile, the dogs needed to have their paw pads, eyes, and nose cleaned often. Cynthia Otto, director of the Penn Vet Working Dog Center, and Lisa Murphy, an associate professor of toxicology and director of the Pennsylvania Animal Diagnostic Laboratory System at the School of Veterinary Medicine's New Bolton Center, were both on the ground supporting these dogs.

A beige-colored dog stands with its paws on a piece of red metal wreckage

Thea, with handler Elena Lopez de Mesa of FEMA Florida Task Force 1, at the site. 

They sat down with Amy Weinstein, Senior Curator, Oral Histories and Vice President of Collections, to talk about their experiences taking care of these extraordinary canines at Ground Zero.

In addition to search and rescue dogs at Ground Zero, therapy dogs like Nikie provided comfort to the workers who continued to spend countless hours on the pile. They were a ray of sunshine among the death and debris, even just for a minute. Bretagne, the last known surviving search dog of 9/11, was laid to rest in June 2016.

Despite the danger and the long days and nights these canines endured for us, the spirit and stories of their heroism live on.

By 9/11 Memorial Staff

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