Audio Description Tours
The 9/11 Museum Audio Guide (available here), is downloadable to a visitor’s smartphone or available via handheld devices at the Information Desk. It includes an audio description tour, which allows visitors who are blind or partially sighted to independently explore the Museum through vivid and detailed descriptions of the Museum’s exhibitions. The 9/11 Museum Audio Guide is VoiceOver compatible on all iOS devices, including devices offered by the Museum.
Guided verbal description tours are also available upon request with three weeks written notice. Please contact (646) 583-3419 (voice), (212) 266-5212 (TTY) or firstname.lastname@example.org to place a request.
Braille & Large Print
Large-print commemorative guides to the Memorial are available upon request at the same distribution point as other commemorative guides on the Memorial. Select braille and large-print materials are available upon request at the Information Desk in the Museum.
Staff are available throughout the Museum to assist visitors in navigating the touchscreen interactive exhibits. Please see a Visitor Service Host in a blue blazer for assistance.
Electronic touchscreen kiosks are located on the Memorial Plaza to explore the arrangement of the 2,983 names on the Memorial. The same information contained in the electronic directories is also available at names.911memorial.org or by downloading the Memorial Guide app. Available on Apple, Android and Windows platforms, the Memorial Guide app also allows users to listen to remembrances of those who were lost, spoken by family and friends. Visitor Services hosts are also available on the Memorial to assist with navigating the electronic directories and locating names on the Memorial.
Service animals are welcome on the Memorial and inside the Museum.
The design of the bronze names parapets surrounding the twin Memorial pools allows visitors to experience the names of the victims by touching the contours of the letters. Affiliations featured on the Memorial, such as company or flight names, are embossed, while individual victim’s names are cut out of the bronze.